Jet Airways Halts Operation - Know Everything About The Suspension, Already Booked Tickets, And JetPrivilege Miles

By Preksha Goyal on Apr 19, 2019
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One of India’s oldest and largest private airlines, Jet Airways, on April 17 announced the grounding of operations after its plea for immediate funding of Rs 400 crore was rejected by the SBI led consortium of lenders. The cash-strapped airline had been in operation for over 26 years and was forced to cancel all of its domestic as well as international flights.

The Chief Executive Officer of the carrier in an official statement announced, “Late last night, we were informed by SBI, on behalf of the consortium of Indian lenders, that they are unable to consider our request for interim funding of Rs 983 crore. Because no emergency funding from the lenders or any other source of funding is forthcoming, it will not be possible for the company to pay for fuel or other critical services to keep operations going. Consequently, with immediate effect, we are compelled to cancel all international flights as well as our domestic flights,”

The carrier has announced a refund for passengers affected by the recent events. The customers shall be notified about the cancellation via emails or texts. If your flight has been canceled within 72 hours of departure, you can call the airline or visit any of their offices. In case of already booked flights which have been canceled beyond 72 hours, customers can visit the Jet Airways official website, go to the Disruption Assistance page, fill the assigned form and follow the stated instructions. If the flight has been booked either through an agent or via other travel websites, customers can seek a refund from the booking source. 

In a statement issued shortly after the announcement of the temporary halt of operations of Jet Airways, Jet Privilege, a frequent flyer program stated that JPMiles will remain secure and applicable just as before. An official statement by the company said that the value of JPMiles with customers will remain intact and can be redeemed on hotel stays, to buy fuel, to book flights across other airlines, and to buy 2,500+ other products available on the JetPrivilege Reward Store. The statement also emphasized that the rewards management company is an independent entity and a part of Etihad Aviation Group. 

The shutdown leaves thousands of jobs at stake as Jet Airways owes a large amount to vendors and passengers. However, the Ministry of Civil Aviation has assured that complaints and issues can be reported on the AirSewa portal and shall be taken care of on priority. 

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