Ameritania At Times Square
Ameritania At Times Square
Timings: 24-hrs Details
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About Ameritania At Times Square
Ameritania At Times Square, Reviews - Write a Review
The hotel was really nice. The bellmen were great. However, the customer service was extremely poor at the bar. The front desk told us drinks were 2 for 1 and then the bartender (Javier) wouldn't honor it. It became quite the fiasco. He was very rude and tried to upcharge us on everything and made a scene in front of everyone else at the bar.
Sadly we did not have a good experience at Ameritania and when I tried to handle things discreetly the hotel did not cooperate. I was not able to sleep at all in the room on our 1st night, Nov 30th. The bed was too hard, the pillows too odd and lumpy, the air system would to cool the room and due to the noise outside I was not able to simply leave windows open. Additionally I have allergies and sensitivities had asked for a room without carpet deodorizer or fragrances but there was a strong smell in the room that I could not get rid of even after hours with the windows open. We were in town for a group event and I could not afford to go more nights with no sleep and with fragrances/ chemicals that could make me ill. I spoke to the front desk and the manager and told them that I would have to change hotels since several of the issues were not things that they could fix. I told the manager that I did not want to make a big deal about my moving out nor did I want to draw attention to it in a way that would reflect poorly on the hotel or the group. I moved out and unfortunately the billing department has been unwilling to work with me on refunding the nights that I was physically unable to stay. Therefore I am making these issues known to all and letting folks know that I do not recommend this hotel at all.
I'd probably award this hotel 4.5 stars instead of 4 and you will see why that is later on in this review. I think this is a great hotel. The staff there are very friendly and are committed to customer service. This was evident in an issue that was resolved by the manager in an expeditious manner. I also found that the guest service agents were welcoming and friendly. The hotel is very clean which was very important in my decision to stay at this hotel. Sometimes it's extremely difficult to find clean affordable accommodations in the big cities. My only gripe is that that there are no coffee machines in the rooms. I had a peanut allergy reaction to food that I had purchased at Cascades. I had to get up at 4am in the morning to buy ginger ale at the Subway restaurant as there was nothing to boil water in my room to make tea. The hotel is in a very noisy area of Manhattan but luckily each hotel room has ear plugs for their guests. I used them the second and third night that I stayed at this hotel. I will definitely recommend this hotel to anyone wanting to stay in Manhattan and close to the theatre district. It's affordable, clean and the hotel management/ and other staff are friendly.
I give 3* for the employees who are really kind and available. I do not have personnally had a good experience. Breakfast is not included. I did not like the bed, not hard enough (my friend liked it so it depends ). Rooms are really small. Not possibility to do a tea on your room. .no tools for that. .. well...
We had a great experience. Hotel service was great. We asked to be moved to an interior room due to noise and they quickly accommodated. Rooms are normal ny size but still spacious.