Courtyard By Marriott New York Manhattan/times Square
Courtyard By Marriott New York Manhattan/times Square - A Quick Overview[Contribute/Review]
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Courtyard By Marriott New York Manhattan/times Square, Reviews
Jason the doorman is the most attentive and professional. He is always helpful. The restaurant is pretty lame-o. It's very convenient for my work trips and I keep coming back.
There is an overnight lady by the name of Elizabeth who is absolutely and over the top rude. I bought four items from the downstairs market and I was asked if I wanted to charge it to my room and I said no. I paid cash, and this was around seven at night, and I was given a receipt. I preceded to buy one of the same items after twelve and I was quoted a different price and I was told that I could not get a receipt. When I asked for one, she said that she could not give it to me. She looked on her computer for minutes trying to figure out something and could not come up with anything. This whole time she was rude and would not let me talk about how I received a receipt earlier. I walked back downstairs with the same item and my receipt and she was flabbergasted. She also told me that she was the manager. I called down to see if I could speak to a manger and then she told me that there wasn’t one available and would NOT tell me when another one would be on duty. The item that I bought for $15 was the Santa Ema Chardonnay 375 ml. She charged me $25 for it and did not ring it up or fail to give me a receipt. She would not give me her name. I had to get it from the cleaning guy. She also had security to stand there with her as a manager. She kept asking for my room number and when I told her that I knew her name, her attitude changed. This looks like someone who is trying to get over on people and the hotel by making up prices to pocket the money herself not knowing that people are on top of their finances. She also preceded to tell me that the prices are different from shift to shift as if I was stupid. I went back downstairs to get my money back. And I’m truly upset because I really needed that bottle of wine. Elizabeth is a lighter skin woman with long black hair and a bad attitude. You shouldn’t treat people like You do and try to get over on them when they are trying to have a great experience in New York that they have been planning for years.
The hotel is modern, well maintained, and within walking distance of several subway stops and, of course, Times Square. The staff has been friendly and courteous. Given the reasonable rates and ideal location, I might even call this hotel a bargain.
We stayed in Manhattan for 9 nights at this location. If you're wanting to be right next to Times Square, but keep it budget friendly, this is the place. Rooms were clean and the beds were comfortable, all while being less than a block from the action.
Great location! Right by subway stops and right by Time square. So if you are there for shows this is a great location. The staff is friendly and the hotel felt clean.