Courtyard By Marriott New York Manhattan/times Square

About Courtyard By Marriott New York Manhattan/times Square

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  • Rooms were very nice and extremely comfortable. Always clean and fresh linens. Staff was very nice and helpful. Greeted me every time I came back to the hotel. Convenient location to Times Square and subway lines but not directly in the midst of all the hustle and bustle.

  • Spent a Saturday night and got bitten by bedbug. Woke up to painful scratching at 4:30am, when I got up and turned on the light, lo and behold, a bedbug was crawling where I was sleeping. I woke up my wife to take a video of the bug instantly and also of the areas where I was bitten. I trapped the bug in a cup and I called the front desk immediately to let them know my finding. When i got up in the morning I asked for the manager and she apologized as I handed her the cup. She said they (pest control) will investigate Monday and let me know the findings. When I wanted to show her where I got bitten she declined and said "oh no we take this very seriously, you don't need to show me". I get a call today (Monday) and they said the room came out negative and I must have brought the bug from the subway or the streets or from another country. I got pissed because we live in NYC. Catherine the manager said "there is nothing we can do from this side". I then asked her what the result is from the bug that I caught in the cup! Her response "oh, there is nothing in the findings on that bug" I asked her to put herself in my shoes as a customer that got bitten at 4:30am. Her answer "I understand", "but I will email the report to you now" . Want bedbugs? Go to this hotel.

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  • Great hotel for the price. Very close to Times Square and had decent room sizes for being that close. Very helpful and nice front desk staff. Gym was alright, had an elliptical, stationary bike, recumbent bike, 3 treadmills, free waits and exercise balls packed into a small gym. Definitely a good Marriott hotel though for the area.

  • Convenient, safe location even walking back at 2 am. Friendly helpful staff. Very modern rooms/showers. More spacious than expected. Would definitely stay here again.

  • If I could give this hotel a zero rating I would. When we checked in the room wasn't ready. We had a suite and they did not come and clean the room at all. We had to request towels and for them to at least come and take the trash out. They offer valet parking, but do not adequately explain that you have to take the car out at the exact hour you check it in or you will be charged for a whole extra day. I would not recommend this hotel.

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