This hotel had a great view from the top floors, nice modern lobby, a great location, and it was a hit or miss with the staff. Things went downhill when we checked in. It took us about a half an hour to check in. We got free cookies, but it was still a pain checking in. Our room, 3112, had dated furniture, carpet, and bathroom fixtures. Someone in our group opened a cabinet door on the TV stand and the top hinge fell off. Staff was quick to fix it, but they were not quick about getting an extra towel. We were a group of five, in a room with a capacity of six, but there were only four towels. It took over an hour to get the extra towel. The shower was also bad in our room. It leaked and there was a stiff chain at the bottom of the drain, making it hard to open and close. Despite these things, it wasn't a horrible four-night stay and there were some good things about this hotel that I mentioned above, bringing this up to a two star.
Beautiful hotel with nice service. Tight rooms - which is expected for the city. The location is just off of Times Square which was good - not right in the middle of everything, but it was easy for me to walk everywhere I was planning to go. Plan a little extra time to wait on the elevators though - and at certain times of the day, one elevator is dedicated to the bar, so the wait is even longer.
If travelling to New York and you want to stay in a beautiful boutique hotel which is right in the centre of Times Square then you cannot go past Casablanca. The rooms are fantastic, the staff are so helpful and friendly and it is great value considering the location. And the all inclusive continental breakfast and wine / cheese tastings are an added bonus. A special mention for Gene, one of the doormen. Very helpful and a very nice guy. My daughter and I enjoyed our 9 night stay at Casablanca and look forward to returning in the not too distant future.
We rented a room to host a post-Pride Parade gathering, and had a fantastic experience. The suite was spacious, with a large living room overlooking Times Square. The staff was curteous and professional, and the amenities we're great. Highly recommended.
Great spot right in the middle of time square. Plenty of room for my family, with a sofa bed for the kids. Great if you want an upfront experience in time square.