Holiday Inn Express New York City Times Square

About Holiday Inn Express New York City Times Square

Address: 343 W 39th St, New York, NY 10018, USA

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Timings: 24-hrs Details

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  • Great location, and the room size is great. Breakfast options were good. There are only 2 elevators, so plan your morning wisely. I did have to wait at least 15 minutes to get on one, and it was very crowded. The rest of the day seemed to have more ease going up and down. Rooms are clean, service is friendly.

  • Was able to get early check in and the process was easy. I had an Easter basket delivered to the hotel for my daughter and they were able to hold it until we got there. There are only 2 elevators and if I remember correctly there were 35 floors. The elevators took forever and at one point they broke during the stay. Since the elevators took so long I did not realize right away that they were broken as there were no signs to state they were broken. They did get fixed pretty quick. The vending machines were not working on any of the floors. The spot that they have for breakfast look pretty big but it gets ridiculously crowded. I had asked the concierge rep her opinion on how early I should leave to get to the Statue of Liberty to make it in time for our reservation and she suggested that I leave 30 minutes early. I am so glad that I did not listen to her because if I had I would not have made it in time.

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  • The hotel is good with friendly and concerned staff to assist you. It is very busy also so you need a ton of patience and forward planning skills to get what you want. For example, if you need toiletries call housekeeping 30 minutes in advance so you don not have to wait long. It is just that many people book in here and the staff could be very busy. Breakfast us great, coffee is overflowing as well as juices. I enjoyed my stay here.

  • Sorry for the delayed posting. I should have written this review months ago but since I'm returning to NYC and looking for a hotel it reminded me about this. We stayed here for New Years............In addition to the fact that our entire floor smelled like cigarettes, the hotel neglected to clean the room before giving us access. We didn't know this until it was too late. When we went to bed we all agreed our sheets smelled super weird and funny. But, since this was not the only bad smell in the hotel, we chalked it up to bad upkeep on the part of the hotel. It was not until the next morning when we found a dirty pair of men's underwear behind the chair near the window, that we realized the smell on the sheets and pillows was that of vagina. Sorry if that's vulgar but it's the truth. They had made the beds and everything LOOKED tidy but it was far from clean. I shudder to think that I slept on top of someone's fresh sex juices. Will post a picture of the undies once I locate it to authenticate this story, because I realize it's hard to believe. But yeah......disgusting. Disgraceful that you pay for something and get THIS. Updated* Found the pics!!

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  • We booked a room for New York Comic Con at the Javitts centre. The location is pretty good, it's only about a 15 minutes walk from the hotel. We had a few stumbling blocks with our room with a miscommunication of where it was in the building and what floor, and also our A/C was broken. But breakfast was great and the bed is comfortable and the shower pressure is good. Overall it was a good stay.

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