The hotel is good with friendly and concerned staff to assist you. It is very busy also so you need a ton of patience and forward planning skills to get what you want. For example, if you need toiletries call housekeeping 30 minutes in advance so you don not have to wait long. It is just that many people book in here and the staff could be very busy. Breakfast us great, coffee is overflowing as well as juices. I enjoyed my stay here.
It's sad where it's located. Hard to spot out. Breakfast is complimentary but they literally limit your choice. There's no live egg station and not much seats. You would often find people standing or having their plate straight to their rooms. If the lift doesn't work, it's another sad story of waiting till someone gets off the same floor. Rooms are decent, cozy long bed. Guess that's the only good part of this place.
awful customer service,just a disaster. the receptionist has ready made answers and she keep repeating them over and over instead of trying to find reasonable solution. in order to change a room because whenever we a took a shower it was flooded ,we are not suppose to pack all our luggage ,to check out by 11:00 ,leave our bags in the lobby and then check in again- this is definitely not customer service attitude- this is not making sense- we are here for vacation, not for working for the hotel to solve their own maintenance problems. somebody in this hotel forgot who works for who and who is paying. the "so called" engineer was sent to fix the leakage at the bath room and he had never delivered for 3 times. and the receptionist still sure she gave me options but I'm the one rejected them . strict policy that doesn't understand customer service. breakfast is kind of very poor- not even one type of vegetable- nothing. vegetarian/vegan - run away.
Very nice little hotel. Breakfast was complete with lots of options hot and cold. Staff was very nice too. Room is decent size for a big city. Shower works well. So far enjoying my stay.
The location is very convenient, right next to times square. Everything is great. My only 2 issues is that it's a hotel with over 35 floors, and only 2 elevators, and the bathtubs drain seemed to be clogged.