Hotel Central Fifth Avenue New York
- Address: 15 W 45th St, New York, NY 10036, USA
- Timings: 24-hrs Details
- Ticket Price: Free
Hotel Central Fifth Avenue New York - Review
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Hotel Central Fifth Avenue New York, Reviews
I went there in late May for a birthday trip for my mom. There were three people on the trip. We reserved a room with two double beds. When we arrived we were told that our room was under construction and we would have to stay in a room with a king bed for the night. They said that they would provide a cot. We spent the night in the smallest room with a king bed and a cot blocking the door as that was the only place to put a cot. We then had to check out of our room at 11am and not check into our correct room until 3 pm. So we had to store our luggage at the hotel. When I asked to speak to a manager I was told he was only there Monday through Friday. So I tried talking to him Friday and Monday and he wasn't there. All they offered me was $40 refund for the room difference. On top of that there was so much construction in the lobby during our stay it was very difficult to walk through the lobby. When I returned home I wrote to corporate and they had the manager "Eli" from the hotel contact me. I told him how disappointed I was with my stay and I would like a refund for the night I had to stay in the incorrect room. He said that in the hotel industry that doesn't happen. They were nice enough to put us in a renovated room for the duration of our trip and that is my compensation. I told him that I did not feel that it was compensation to be placed in a room I booked. I told him I would write to my credit card company for a partial refund. He stated that if I do that the disputes go right to him and he would make sure I did not receive a refund. He stated that they were not obligated to put us in a room that we booked, all they had to provide was a room He also stated that there was no construction the weekend I stayed there. I was very dismayed that this individual was in charge of this hotel. Would not stay here again.
Room was small, but that's expected of any hotel in NY really. The rooms overall were nice and clean, so no complaints there. The placement of the toilet in the bathroom is a bit awkward due to spacing. But outside of all that, it's conveniently located a few blocks from times square and broadway, so you can easily walk around and see NY without having to be in the center of everything
This hotel is undergoing a massive renovation. It will likely be very nice when done however be aware that rooms right now are severely cramped and very dated. The continental breakfast regular offered is a paper bag with cereal, muffin, fruit as well as mill, juice, yogurt and coffee are offered which for me was fine. If you are expecting something more extravagant then this hotel is not for you. My room was dark and dingy and while staff cleaned daily it wasn’t very clean. The location was awesome being in the middle of everything. The staff was very friendly and helpful in all areas.
The hotel is great. Room was clean and modern. The bathroom is also super clean and modern. I was hesitant based on others reviews, but maybe they finished their renovation because the room was really nice. Would definitely recommend.
Water flowed into my restroom from the ceiling exhaust vent. The manager and the maintenance tech could not determine the cause. Could not relocate to another room nor provide a reimbursement for my room. Great location but not worth the hassle.