It was perfect! My husband & I went to NY to celebrate our wedding anniversary. We requested to check in early than 3pm. We didn't expect when we came at 12 noon the front desk gave us the room because it was readily available. EVERYTHING was good. Starting from the room it was well clean, hot breakfast was good too, and the lobby was modern & stylish! I love everything. We'll definitely come back soon!
The hotel was in an excellent location, clean, spacious, lovely staff, good food. The only unexpected mishap was that on 2/5 of our stay we had no hot water. They didn't offer to change our room, but had to wash next room. They sent an engineer but fixed nothing twice. Wasn't expected of a 4star hotel!
Damn good experience. Staff friendly and helpful. AC went out and the maintenance crew with 2 guys was there pronto. Took about an hour to fix but slept well through the night thanks to them. Food excellent and the location you can't beat. Planning on making this my place of choice to stay while NYC from now on.
Fantastic location in theater district. Hamilton was essentially nextdoor. New spacious modern rooms. Included a breakfast which was very convenient (open till 11 am) and more than adequate. Plan to stay here again.
We planned our visit here for a bachelorette party. We paid over $500 for a one night stay in a deluxe family room. We even paid an additional fee for more people staying in the room because we wanted it to be comfortable for everyone. When we arrived to our "deluxe family room" the two double beds were pushed together making one large bed and the sofa bed could not even be pulled out because of the refrigerator and desk were in the way. When we went down to talk to someone we were told, "There is nothing we can do. We can separate the beds for you." Mind you, if they separated the beds we would have had absolutely no where to walk. Overall, very disappointed with the room and lack of customer service. I've traveled a lot and NEVER have I been to a hotel were they push two doubles together and call comfortable. I found it very unprofessional and unacceptable for them to advertise one thing and provide something else.