Hotel Riu Plaza New York Times Square
Hotel Riu Plaza New York Times Square - A Quick Overview[Contribute/Review]
Timings: 24-hrs Details
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Hotel Riu Plaza New York Times Square, Reviews
The hotel was very nice, clean and modern. The staff were friendly and helpful. Upon arrival we was asked to pay a $50 nightly fee deposit on top of the $13 resort fee. The deposit had to be held on a credit card which we did not have. After discussing this with reception and also stating this request was not displayed anywhere when booking the hotel or on there website we did not have to pay the deposit. The hotel staff were very understanding and we could not fault the hotel or location.
Been to New York 4 times now. Each time i stay at a different hotel(Millennium on Broadway, Hilton times square, Hyatt times square). However my trend will end now, as this hotel is now my favorite. The rooms are super comfortable. Also the complimentary breakfast is amazing. Perfectly located. THE PRICE IS THE BEST PART!
Great experience!, we stayed x 6 days in this new beautiful hotel in central Manhattan. Great service, nice and clean room overlooking 8th Av and a very fair price. We enjoyed drinks and food at their restaurant. We have to mention (unfortunately I don't know the name) a waiter from Dominican Republic that was superb, probably the best service during our stay in NYC. Very well located (about 1 block from Times Square). We will certainly use them again if the travel back to the big apple.
Room seems to be okay for the time we have been in it. We arrived at 9:00 am and two rooms we reserved were not ready at 3:30 pm. I understand that check in was not until 3:00 pm but this is crazy. They claim that because we wanted two rooms next to each other is why they weren't ready but I don't see why that is an issue. Anyway everything else is okay. I will revise after speaking with management tomorrow.
My 4 friends and I booked the hotel at the last minute for a Sunday night in the city. The price was great & the room had 2 double beds and a double pull-out sofa bed so we were all able to sleep in a bed. Jose' was able to check us in quickly and let us know we would be receiving a credit due to the restaurant being closed in the hotel the next day. This wasn't really an issue for us at all anyway seeing as thought we did not plan to eat at the restaurant, but were very grateful for the compensation regardless. We were already excited about staying at the hotel based on the pictures on the website, so we had high expectations for the hotel. I mentioned to Jose and Hansel that we were hoping for a great view & that it wouldn't disappoint with the room we were assigned. They mentioned we were likely not going to be disappointed and BOY WERE THEY RIGHT! We were assigned a room on the 22nd floor overlooking the city and the river and it was absolutely amazing both at sunset when we checked in and in the morning! The room was clean and super modern and we all loved it! Our only issue, which won't deter us from staying again, was that our room was a little warm. We opened the window to let some cool air in, but it did not help. However, this was during February, so it was a bit cooler and I am not sure how this might effect the room in the warmer months. I did mention it when I checked out, but the receptionist seemed unphased by my concern. We also arrived prior to check-in and left after check-out and were able to store our luggage until we needed it. The process was very smooth and the valets were super kind and friendly! All in all, we had an exceptional experience and would definitely return again!