La Quinta Inn & Suites New York City Central Park

About La Quinta Inn & Suites New York City Central Park

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  • Great location by Central Park was the highlight. Small remodeled rooms, which we were not surprised by. Front desk staff very friendly, cafeteria staff not so much. Would have probably received 4 stars had they not mixed up our luggage with someone else. IF YOU DO LEAVE YOUR LUGGAGE IN FRONT DESK AREA...BE SURE TO WRITE YOUR NAME ON IT. They have so many bags they just put to the side with no tags whatsoever. We were stressing it out while at JFK when we noticed we had the wrong bag. Come to find out they handed us the wrong one at hotel. We had to go to great lengths to be able to leave the bag we had somehwere at JFK so they could pick it up.

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  • Friendly Staff, Rooms are super extremely small and the rooms do not match the pictures advertised on the website. Falsely Advertised. Clean hotel except, the bed sheets had hidden little dark stains, (signs of Bed Bugs). That day as soon as we checked in my spouse and I ordered house keeping to change the sheets asap due to the hidden stains we noticed. The breakfast is ok and the rooms are not provided with refrigeration. I advise to not come here. There are better bigger hotel rooms with better prices than this Hotel has to offer. Definitely was not worth my money in which I paid a grip for a super small room. The worst hotel I ever stayed in.

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  • Absolutely horrible customer service from La Quinta. I was booked for a reservation at the Brooklyn location, but shortly before my arrival date contacted by voice mail and told this hotel was overbooked, and my reservation canceled. I tried contacting them to see what they could do for me, and after an hour on the phone sitting on hold with various people, the most they'd do is book me at this LQ hotel, miles away, at twice the rate, instead of owning up to their mistake and giving me the rate I had booked for. Luckily, I got a booking with a competing hotel. I won't be making any more reservations with La Quinta since they happily overbook hotels and then do absolutely nothing for you to rectify their mistake.

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  • Excellent location near central park on a quiet street, Broadway and times square are only a short walk away. The beds are really comfy. The breakfast selection is a little small and the rooms aircon unit is pretty loud, but it does keep the room cool which is good.

  • The hotel is very well connected to the subway net and it is quite easy to move either downtown or uptown from there. The reception staff were quite attentive, friendly and helpful, in particular Keith. I did not rate it 5 just for the narrow elevator and the somewhat basic breakfast. For the rest, I had a wonderful stay at La Quinta Inn and would definitely recommend it.

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