First time in NYC and not disappointed, the rooms are smaller than we are accustomed to but everything seems condensed. Breakfast is continental, slim choices but satisfying. The personnel were very helpful, we asked for and quickly received more towels, great food recommendations and tech support helped me on an early Sunday morning. Overall the space is tight but the help and other guest were very friendly.
I booked a 1 queen bed room for myself only and it was extremely tiny! I mean, it had everything I needed, I just wasn't used to the size. I am still rating it 4 stars because it was clean; it was in a good location (easy to go anywhere, grab a bite, go shopping and to central park, and feel like a new yorker even for a little bit); and the staff was so so so nice all the time! I just don't recommend walking so late in this area since there a lot of homeless people that tend to scream and be scary. But this has nothing to do with the hotel itself since it can be anywhere in NYC. Just something I thought I should mention.
Staff was very friendly and helpful. The rooms were clean. The beds amazingly comfortable. Awesome place to stay for a visit to New York City.
I stayed here in December 2016 and I am still getting over the shock of this "hotel". This hotel is by far the worst hotel I have ever stayed in, when I saw my room I could have burst into tears after looking forward to trip for so long. Our room was so small that 3 people struggled to fit into it however I was ensured by management that it was a 3 people room (3 rats maybe). The rooms where also outdated and dirty. My main concern was the security of the room door as it was clearly unfit for purpose anyone could have broken into my room by just slightly pushing the door. But once I brought this up with the staff they couldn't have been less interested. Another problem was that the pictures I seen online and the true look of the hotel were VERY MISSLEADING!! Do not go by what you see online. The breakfast on offer was poor at best and the dining area had no more than 6/7 tables. The staff need to be taught on how to interact with customers as every single staff member was rude, unhelpful and their behaviour towards me was absolutely appalling. I wouldn't let my dog stay here. AVOID THIS "HOTEL" (DUMP)
1 elevator for the whole hotel. Breakfast is not that good. But for the price its a great hotel. Metro is near too. Also the room is REALLY small. 2 people and we cant walk at the same time.