Sheraton New York Times Square Hotel

About Sheraton New York Times Square Hotel

Address: 811 West 53rd Street & 7th Avenue, New York, NY 10019, USA

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Timings: 24-hrs Details

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  • Good hotel, lack of personal interaction. However the bar was good and the gentleman who served us was great. The little shop was very good. We bought a solar charger for my mobile phone, but it didn't work. We misplaced the receipt. The Manager kept the charger and tried the other one left in the rack. 2 hours later, when my husband went to check, he said both the chargers were faulty, found out our purchase receipt from his till report and gave a full refund. He thanked us to get back to him as it saved another potential buyer from buying a faulty charger. He is an asset to the hotel shop.

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  • What a great welcome! Nicole could not have been more gracious. The Sheraton should be proud to have such an exemplary team member! The bar has been set high for the remainder of our stay! Thanks Nicole! -Location is ideal -Room very spacious of Manhattan standards -Best value for a national recognized luxury hotel What more could we ask for!

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  • Booked two rooms for my family. Everyone is very happy with the stay. Staff is very friendly and always available. The rooms were in the top notch condition. Great decor everywhere. All amenities up-to-date and good order.

  • Great location. Realized I didn't get the room type requested, but didn't want to wait in line again for resolution. Asked to not have room cleaned daily, but they entered and cleaned anyway. From our floor, just faint NYC traffic noise. Elevators are fast and efficient, as you enter floor when calling it. We did not do the wireless key via mobile device. Used issued wireless key cards. Got 3 and 1 never worked. Room is nothing special, but fine for the price. I would stay here again as long as prices weren't outrageous.

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  • This Sheraton's location is great, a few minutes from the center of times square. The rooms are on the smaller side, especially for the price, but it's expected in New York City. Although small, rooms were clean and tidy. There's a coffee maker in the room with Starbucks coffee, that's a plus. What I loved most from our stay was the breakfast at the restaurant downstairs. It was on the pricier side, about $75 each but it had everything you can imagine from a breakfast buffet. I knocked off a star because when I was checking in, it was pretty busy at the front desk; the manager was not helpful at all and he was dismissive. However, the front desk employee was extremely apologetic and friendly and completely turned my check-in experience; I'm grateful for that.

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