The Court - A St Giles Hotel

The Court - A St Giles Hotel - A Quick Overview

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The Court - A St Giles Hotel, Reviews

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  • Old. Dated. Tired. I've never stayed in NYC before. I imagined it costing a lot more. I guess this would be considered a budget hotel. For that I'm delighted that we had a bug-free option! The description online was nothing like reality. It is basic and plain, and gave us a place to shower and sleep. For whatever reason they "upgraded" us to a two room suite. One room had decor, the other didn't. There was a massive headboard covered in velvet fabric. I have a dust allergy so I'm pretty sure that, and the old carpet, contributed to my sinus flare-up. I did sleep well; the mattress and pillows were great. The bathroom hadn't been cleaned well. We called to have it cleaned after the maids had already been through. You can see the Chrysler Building from the room, but can enjoy it due to the dirt and grime on the windows.

  • Everyone was absolutely amazing. Check in was easy. Check out was easier. 20 minutes from times sq. It is in a perfect spot. The room was great. However, I would have preferred a fridge we could actually use and microwave. Turns out you had to request a microwave before check in. All round its was a great experience. Would definitely stay here again

  • Peeling paint, fire alarm dangling from the ceiling, bathroom faucet falls off after every use. The only thing I liked about this hotel was the location. Good bars and restaurants in the area. Also, staff did their best to help and were very polite.

  • Want to stay there again Room was upgraded for me at no charge. Room was spacious although the bathroom was a little small. The staff was wonderful and accommodating.

  • Full disclaimer - this happened to my boss, not to me. This place is disgusting from the quality of the stay to the quality of the customer service. After a week of cross country travel, my boss had three nights reserved at The Court. On the second night he saw a MOUSE in his room. He went down to the front desk where they offered to put him in another room at THE SAME HOTEL. Not find him a new hotel to stay at. Disgusted at the rodent (who knows how many others), he left to find another hotel. A week later, we discovered he was billed for two nights -- including the night he left due to the rodent. When I called on his behalf to get the second night removed I was given the run around from accounting to reservations back to accounting. I was left on hold for five minutes waiting to talk to the front desk manager, only to hang up, call back and learn the front desk manager hadn't arrived yet for the day. When I finally made it to the supposed top of the food chain, the rooms director refused to remove the second night of the hotel, even though there was a RODENT IN THE ROOM.

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