The Court - A St Giles Hotel

The Court - A St Giles Hotel

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About The Court - A St Giles Hotel

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  • Full disclaimer - this happened to my boss, not to me. This place is disgusting from the quality of the stay to the quality of the customer service. After a week of cross country travel, my boss had three nights reserved at The Court. On the second night he saw a MOUSE in his room. He went down to the front desk where they offered to put him in another room at THE SAME HOTEL. Not find him a new hotel to stay at. Disgusted at the rodent (who knows how many others), he left to find another hotel. A week later, we discovered he was billed for two nights -- including the night he left due to the rodent. When I called on his behalf to get the second night removed I was given the run around from accounting to reservations back to accounting. I was left on hold for five minutes waiting to talk to the front desk manager, only to hang up, call back and learn the front desk manager hadn't arrived yet for the day. When I finally made it to the supposed top of the food chain, the rooms director refused to remove the second night of the hotel, even though there was a RODENT IN THE ROOM.

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  • I visited NYC for business and this hotel was booked for me as it is in close proximity to our Manhattan location. I was thrilled with the staff - Kay, Adam & Glynis were phenomenal! Quick check-in and check-out. My two night stay was pleasant and would book again!

  • To be honest, three important reasons that I recommend not to choose this hotel. First, it is too noisy for me. Second, it is not clean. Third part is the most important part which is they have bed bugs. When I find it, I directly leave this hotel change to the Nomad Hotel and throw away all of my clothes which take into this hotel. Fortunately, I drive here. So my luggage is on the car, I do not need to throw them. For me, this hotel is the worst hotel experience I have ever faced before. However, the security ( the man who is on night duty, with black colour skin and dreadlocks hair style) he was so kind and friendly. The location for me is great. If you do not care the 3 points I mentioned above, you can choose this hotel.

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  • The only good thing about this "hotel" was the location. It is certainly not a 4 star hotel as is is being advertised as. The hotel lobby is small, the front desk seems under staffed, and to rooms are older and dimly lit. Our first room the air conditioner wasn't working, they tried to fix it for us, but the electric fuse kept tripping so they gave us a different room. The new room AC worked but now toilet wouldn't flush. Had to call and they sent maintenance up to fix the toilet. He said the building plumbing is old. Later when we showered the tub barely drained so we were standing in a pool of water 4 inches deep while showing. Overall very dissatisfied with our stay. Hotel refused to refund us or cancel our stay, otherwise we would have booked a different hotel. Do yourself a favor, pay a little bit more and get a much better hotel.

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  • Very clean and accomodative. Very comfortable bed. Great location close to Grand Central, Empire State Building, Rockefeller Center, etc.

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