The hotel was very modern and clean. The conference area we were in was great. My only complaint was we were told we were having a Continental breakfast, but the only food items there were fruits, yogurt, and granola bars. I don't know if this was on the hotel or the organizer of the event, but the drinks were good. They served Starbucks coffee, sparkling water, soda, and Tazo tea.
Big, clean rooms. Hotel is gorgeous. But the bathroom door is a sliding door that doesn't click shut and can't be locked. Not soundproof and pretty off-putting. You also have to take an elevator or escalator to the second floor and then find the elevators to your proper floor since they're broken up (2-15 for example). Not a huge issue but mildly inconvenient.
Rooms are decent size. Mine had a pretty nice view of the city. Pillows were nice. No executive club lounge so that's kind of a bummer if you have status and depend on those. Easy access to trains.
The staff is very courteous and kind. The lobby always smells amazing, and they have a really classy little gift shop. The restaurant on the second level has great food and drinks, the decor is great, and it connects to a movie theater, Mexican restaurant, and a Starbucks. And if you're looking to experience Times Square, this is a great location for sightseeing or catching a show.
I've stayed at this Westin at least three times now and about to visit soon again. First of all, their location is the best. Nothing beats where they are as they are within walking distance to shops, restaurants, attractions, and subway! Service at this hotel is always pleasant and their rooms are very clean and spacious. Looking forward to visiting again!