Dikker & Thijs Fenice Hotel
- Address: Prinsengracht 444, 1017 KE Amsterdam, Netherlands
- Ticket Price: Free
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If you would like to save time reading lots of reviews please let me warn you that this is exactly the kind of boutique hotel to avoid. I prefer to stick to facts and will do so in short with details as I experienced them. This venue itself and the location are great – however the amenities and service from the staff do not fit hotel description. My first astonishment was with the advertised room service. There was none. Each employee at the hotel will tell you something different with regards to room service. This appears to be an issue with leadership and organization. It didn’t help that the phone in the room didn’t work either. The staff all had different answers for this as well – none of which were helpful. I thought there would be Nespresso in the room as again this was indicated online. It turns out this is a bait-and-switch. My "comfortable" room is an unfortunate one indeed! It was additionally frustrating to find that bottled water or extra beverages are not available at the hotel after the housekeeping staff has left for the day. Hence I can only describe it as a fake four star hotel, cutting too many corners and a lacking professional management. After four nights of my stay I was finally able to speak with a manager about the room service and coffee issues. She honestly didn’t care to hear anything about it, was very aggressive and even had the nerve to ask me my profession. An experience I do not wish on anyone….book elsewhere!
Wonderful hotel and staff. Centrally located and right next to a tram stop. It can be a bit noisy at night but sleeping with windows closed takes care of that.
Very nice hotel, staff is very helpful. We liked the location very much.
We are pleased with this hotel, and have had a pleasant stay here. Great location, many stores and good restaurants around. Walking distance to lots of sightseeing. The hotel is clean, and even though is near the canal windows are thick enough to let you sleep easily through the night. The hotel staff are all friendly, helpful, and speak English fluently. Also hotel provides a free cell phone which we used everywhere we went for direction. We will return to this hotel again in our next trip to Amsterdam.
Good location, not large like a typical north American standards, but more Then good enough to have a memorable stay. Overall good, they had a free tour of Amsterdam option for their stay, I wasn't impressed with the service company they went with as the tour guide harassed us for money for giving us a substandard tour.