Grand Oasis Cancun

3.9
  • Address: Km. 16.5, Boulevard Kukulcan Lt45-47, Zona Hotelera, 77500 Cancún, QROO, Mexico, Cancun
    Map
  • Phone: +52-9988817000
  • Ticket Price: Free
  • Tags: Resort

Nestled on a strip of land between the Caribbean Sea and Nichupté lagoon, this luxurious, all-inclusive resort is just about 3 kilometres from Mayan ruins at El Rey Zona Arqueológica. Casual rooms offer balconies with stunning lagoon or sea views, and feature flat-screen TVs, free Wi-Fi, minibars, iPod docks, and tea and coffeemakers. Meals and drinks are included at the resorts multiple bars and restaurants. Other amenities include a spa and a gym, plus sports courts, an outdoor pool, a 9-hole golf course and live entertainment. All of this makes it for a perfect place to stay on your visit to Cancun. 

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  • Grand Oasis Cancun Address: Km. 16.5, Boulevard Kukulcan Lt45-47, Zona Hotelera, 77500 Cancún, QROO, Mexico, Cancun
  • Grand Oasis Cancun Contact Number: +52-9988817000
  • Grand Oasis Cancun Price: Free
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Grand Oasis Cancun Reviews & Ratings

Google+
  • We stayed at the Pyramid Oasis and was a great experience. When you pay the extra for the VIP it is totally worthy. The activities they have at this resort are more oriented for young adults and older, and paying the extra will get you pretty much everywhere without feeling out of certain restaurants with better quality of environment. The attention and service was excellent. We have to be more understandable about waiting in line to some restaurants or cleaning the rooms (we found out they were over capacity). Lots of young people having fun and that's fine, I was young once too. So, I will recommend the Palm Oasis for families with kids 12 and under. Overall, the best experience I had in Cancun, I will definitely will come back. Thank you to all people that helped and served us very appreciated.

  • It may be older but it's well maintained. Great staff, Very clean and a good value if you stay out of the gift shop. Breakfast and beach cafes always great. Lunch and dinner restaurants hit and miss.

  • Fun place for a (wild!) spring break. This is a huge resort located on prime beach, and the pools are excellent, too. This is, however, a party resort, not a family resort. We went during spring break, and it was a lot of fun, but the entire place was rocking until after 3am every night! If this is your thing, then this is the place for you. Highly recommended!

  • Check in process is horrible. Buffet was no good. The rest of the resort is wonderful. If you want to drink I recommend tipping the bartender they don't forget you when you do. The rooms are very nice and plenty of options for food. We will come back.

  • Their motto is “grand oasis loves you” but honestly all they love is your money and taking advantage of college students. My two friends and I decided to go to grand oasis this past March during our school vacation. We decided to book the upgraded room since it offered many great things such as express check-in, bringing out suitcases to our rooms, upgraded mini-fridge, a safe for our belongings, and robes and slippers for my friends and me. As soon as we arrived to Grand Oasis, the promises of these “luxurious accommodations” were not met. We had to wait around an hour and a half to be able to check in. After check-in, which was done at around 8:00pm, we had to walk through the resort with our suitcases without the help of any concierge(which was initially promised). The robes and slippers that were promised in our room were not there, the safe and the telephone were not working, and the mini-fridge was not cold. We let all of these things go since we did not want to be “difficult” and just wanted to enjoy our vacation. We arrived there on a Monday, by Wednesday we got a note in our door saying that there was a fee charged to our room because something happened to the bed. My friends and I went down to talk to the front desk person of our building to ask what were these charges from. He claimed that the housekeeper found pee in our bed and they had to charge us $21 in order to clean the comforter and mattress. Not only were these claims false, but very disrespectful. To have the audacity to say that we had pee in our beds and not even reported is just disrespectful. The front desk person at the time said we could pay the charges during check-out, meaning we did not have to deal with this problem until the end of our stay. That same afternoon, my friend and I went back to the room because she had an urge to use the restroom. When we arrived, the key for our room did not work and when we went to ask why it wasn’t working another front-desk person said it was because of the unpaid charges. That day, instead of enjoying our vacation, we had to wait around, talk to 4 different employees, and write a 4 pages report about this problem, and NONE of workers there seemed to communicate with each other to try to fix this problem. As the managers were not there most of the time, we had to meet up in the early morning to accommodate his schedule. As a result, our vacation was frequently interrupted with the “meetings”. Thinking this problem was solved after talking to so many people, the next night after my friends and I went out, the key was not working again. Since it was really late at night, there was no one there so they can fix this problem.By this time, we are refusing to pay the $21 after all we had to endure. We were not only frustrated about the fact that we had to take time out of our vacation to talk to the employees, but they kept insisting we had pee the bed something that we DID NOT DO. We finally got a hold of someone who has understanding of our situation and decided to drop the charges. The last day of our stay, my friend and I went back to our room after lunch and the key was not working again. The person at the front-desk gave us 10 different keys and none of them were working. Instead of enjoying our last day, we had to go back and forth talking to people trying to fix our door. My friend was complaining to one of the head supervisors and he told my friend that we are lucky he is helping us and he should not care about this problem. I believe no one would like to receive customer service that is absolutely inconsiderate, rude, and ill-mannered after paying thousands of dollars. I never write reviews online, but our stayed at Grand Oasis Cancun was brutally disappointing.They really need to get better upper management and front-desk employees. If you have low-standards when it comes to vacations and want to see drunk Americans binge drinking four loko, then Grand Oasis is the place for you

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