Jw Marriott Cancun Resort & Spa, Cancun

Jw Marriott Cancun Resort & Spa - A Quick Overview


Address: Boulevard Kukulcan, Km 14.5, Lt40-A, Zona Hotelera, 77500 Cancún, QROO, Mexico, Cancun

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Timings: 24-hrs Details

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Jw Marriott Cancun Resort & Spa, Cancun Reviews

  • JW Marriott is nothing close to a five star resort property. Move past the front entrance and a sorry state of decay and dinginess awaits. The buildings are crumbling with falling tile, water stains, peeling paint, and the smell of mildew on the ground floor pool entrance. The pool water around the bridges and walkways is stagnant and filled with debris. The cushions on the chairs around the pool were filthy and worn. Food stains abound. The decor is tired, old, dated. From my room on the 14th floor, I was able to observe the mass of broken roof tiles, and scattered debris. Absent the graffiti, its nothing close to five stars. I have stayed in other JW hotels, and this does not come close to those standards. The hotel is being renovated, but this is a widespread problem. If the walls could talk they would cry out depression. The service staff is friendly and helpful because they are not the captains on this sinking ship. Management on the other hand is dishonest and unhelpful. On check in, they attempted to "up charge" us for a room with double beds as they were "over booked". Upon informing the front desk about the decrepit state of affairs permeating the grounds, the manager refused to refund us. I thought you were "overbooked" ?, my wife raised after a far too protracted discussion took place to get our money back. The Marriott customer service number is hardly an improvement. Their service reps are poorly trained and offer perfunctory answers. I am a platinum member on my way to 1 million points, but have received friendlier care at a municipal police department in NJ. Perhaps, the problem was raising my concerns on a Sunday, but the whole experience makes me question the entire Marriott customer loyalty program. They may be bigger but they are certainly not better. Run don't walk away from this property. You may want to run from Marriott in general. I checked the reviews on Yelp after this experience, and its posted in black and white. The management acted surprised. I encourage all who have had a bad experience to review, and review aggressively. I see no other way to balance out the scales when taking on a corporate giant like Marriott. Make them care about their treatment of customers.

  • JW Marriott Cancun It is a resort so for those who expect JW like customer service.. like me.... you will be disappointed. Pros: Nice beach front property with clean pools Cons: Our room was missed twice for daily clean up At check out the elite service gentleman was more interested in attending phone rather than thanking us for stay I have stayed over 7-8 JW properties across the globe and I would put this by far at the bottom most of the list I will try Ritz or regular Marriott next time Total rating: 2-2.5 out of 5 Can do a whole lot better Customer service 101 is needed. It is at the bottom of the list for customer service. Honest advise: this is not JW top notch service. At the best they are mediocre or okay. Honest review by Marriott Elite Member

  • This is a very nice resort. Food was excellent and room/facility/beach was beautiful. ONLY reason for one star review is because my wife left her purse out of the safe one afternoon (accidentally). It never left the room.Upon arrival back home in the USA, we were contacted by fraud dept of capital one. Someone was in our room and took/stole her credit card. 5 stars for capital one! LOCK YOUR VALUABLES! Hope This helps

  • If anyone is looking for a great deal on hotels you can see them on HotelRaven. com Booked a room on there and they had the best rates around... My wife and I went to JW Marriott for dinner, and not as a guest. Overall my impressions of the hotel is very positive. It seems very clean and maintained. Because I started at the neighboring Marriott Cancun Resort, I was able to add my purchases to my room, and use up the room credit I had. Overall, my a very pleasant experience and I expect the same to be with the rooms.

  • Just first class all the way! These are some of the friendliest, smartest people you'll ever know. They jump at the chance to help and their number one concern is your safety and comfort. I would go here for every vacation if there weren't so many fantastic places in the world left to visit!

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About Jw Marriott Cancun Resort & Spa, Cancun

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