Krystal Grand Punta CancunCurrently Open
- Address: Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico, Cancun
- Timings: 24-hrs Details
- Ticket Price: Free
Krystal Grand Punta Cancun - Review
Krystal Grand Punta Cancun is located in Cancun, Mexico.
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Krystal Grand Punta Cancun, Cancun Reviews
Had a great time! Everyone was so nice on the resort and excellent food. Only down side was the ac wasn't working right for three days so it was super humid in the room. Room was pretty clean. Always had great service and food. Pools were fun and the activities they had were fun to. The beach was wonderful and I loved the fact that you didn't have to pay for the lounge chairs under the cabanas on the beach. Melzer and Yvette were two awesome servers in the restaurants who went above and beyond!
Nice views of the ocean, good breakfast. I am used to all inclusive but this one is not a 💯 percent like the other ones. Not many restaurants choice, no entertainment at night, ... They are transitioning... I might give it another try as the beach is nice and clean and I love the pools. Some of the personal should work on their customer service skills.
Pros : The hotel rooms are very good, so is the pool and gardens. The cleaning stuff is very nice and do a great job. Good breakfast. Cons : the food is not very good, the meat and fish are not fresh and in very low quality. The ladies in the lobby desk was terrible. We payed in cash and that did a mistake. When we wanted to check out there was missing 1 night payment (un necessarily), it took a lot of time and tears to explain what happened and we almost payed again for nothing. We didn't get a compensation.
Very beautiful hotel, I love there new tower. BUT...... the staff was very rude & not clear or helpful. I had my wedding here so I had a lot of family staying here and all of them had some sort of issue with there room. mostly bathroom issues. Our wedding planer is a staff member of the hotel and she did such a great job making our wedding the best night of our life. I highly recommend her.
The good: The hotel itself was beautiful. It was so beautiful it was difficult to describe. The view from my room was outstanding. The staff was very friendly and helpful. The gym was comfortable and fully equipped. There were a variety of delicious drinks. The live music at night was enchanting. Honestly it was wonderful and the way it flowed throughout the building... The rooms were comfortable as well. The beds were Not THE MOST comfortable I've ever had but decent. AC worked well in the rooms. The bad: The electronics in half the elevators were broken so that I could hardly tell what floor I was on. The roofs in the elevators often dripped condensation. There restaurants we're only so-so in taste for the most part. The iron provided in the room was pathetic, stained the shirt of one of my friends in another room and would not make steam in my room. Overall not perfect but an extremely pleasent experience I am very likely to return to and recommend to my friends.