Krystal Grand Punta CancunCurrently Open
- Timings: 24-hrs Details
- Ticket Price: Free
Krystal Grand Punta Cancun - Review
Krystal Grand Punta Cancun is located in Cancun, Mexico.
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Krystal Grand Punta Cancun, Cancun Reviews
The good: The hotel itself was beautiful. It was so beautiful it was difficult to describe. The view from my room was outstanding. The staff was very friendly and helpful. The gym was comfortable and fully equipped. There were a variety of delicious drinks. The live music at night was enchanting. Honestly it was wonderful and the way it flowed throughout the building... The rooms were comfortable as well. The beds were Not THE MOST comfortable I've ever had but decent. AC worked well in the rooms. The bad: The electronics in half the elevators were broken so that I could hardly tell what floor I was on. The roofs in the elevators often dripped condensation. There restaurants we're only so-so in taste for the most part. The iron provided in the room was pathetic, stained the shirt of one of my friends in another room and would not make steam in my room. Overall not perfect but an extremely pleasent experience I am very likely to return to and recommend to my friends.
Very beautiful hotel, I love there new tower. BUT...... the staff was very rude & not clear or helpful. I had my wedding here so I had a lot of family staying here and all of them had some sort of issue with there room. mostly bathroom issues. Our wedding planer is a staff member of the hotel and she did such a great job making our wedding the best night of our life. I highly recommend her.
I have just stayed in this Hotel in the Altitude Tower. The rooms were modern, spacious, clean and had everything you could want. Happy hour every night from 5pm to 7pm with an exquisite array of nibbles. There were 10 of us in 4 rooms. The rooms had views to die for with lovely patios with table and chairs to sit and take in the ocean view. My husband and I are in our 60s, we had 30s with a 3 and 7 year old and 2, 30s couples no kids. 24hr room service. The staff was friendly and helpful. Most speak English but learn a little Spanish it’s only polite after all you’re in their country. I can’t understand some of the other reviews about rudeness never saw or experienced it myself or the rest of the group. We stayed for a week and the children went to their kids club every day for a few hours of crafts and activities and loved it. Thank you Eric for making their stay so much fun and giving their parents a few hours adult time every day. We had an all inclusive which was well worth it. We did tip at Restaurants and pool areas but nothing excessive and our at our stay the Hotel was full. We ventured over to the other part of the hotel and it’s pools and enjoyed it there too.
The Krystal Grand Punta Cancun was an incredible disappointment. When researching the hotel, it was presented as a decent 4 star establishment. The website actually cites the Krystal Grand Punta Cancun Hotel as “the best price to quality ratio, the most complete and exclusive service…” I had trouble agreeing with either of those sentiments after our stay there. Check in was fine, we were met by two people who offered to take our bags as we met with reception. We were pleased to find out that we were on the the top floor and received our keys and strange hospital-like bands that you’re told to keep on for the duration of your stay. Walking into the room was a let down considered this was a ocean-view on the top floor. The bedding was cheap, not to mentioned stained on the comforters. The linens and towels were rough, almost like the cleaning service crew used too much starch for the laundry. I had trouble finding the “9.9 assessment of the hotel” cited on their website, as we entered our room. Each day thereafter, we joked on how we’d lose a towel each day after room service, as they seemed to fail to finish the job. Some days we had stained sheets, other days none that were visible to the eye. Sometimes our bed wasn’t completed made either, so tough to say room service is even acceptable as a service. One night at around 8:30pm, we heard a knock on our door which was then abruptly opened without the chance to respond. Not only was this uncomfortable from a decency standpoint, we also found our deadlock wasn’t working, thus allowing entry for anyone with a keycard…huge security let down. After speaking with management, they scheduled an appointment to fix the lock and apologized for the abrupt entrance by house keeping. So from there we just dealt with the starchy towels, seemingly dirty linens, cold room temperatures upon entry, minimal service quality, burning hot lobby without AC, and incredibly shaky elevators. I think what did it for me was at checkout, the receptionist claimed we still owed our room fees, despite my boyfriend’s card already being charged in full by Krystal Grand. Once he stated the full amount was paid, she had him email the confirmation and verify with her management that this was in fact paid out. This was incredibly off-putting given we booked directly through the website and the hotel seemed to lack awareness of the status of their reservations and payments. Had we missed that, this would have been a $1000+ mistake. Unacceptable, and again, we received another lacking “I’m sorry.” Reception seems unqualified, was eager to leave our room everyday, totally unsatisfactory from a service perspective and the hotel grade needs to be reassessed. All in all, make sure you seriously consider other hotels before booking this one, also recognize that the website freely exchanges pictures across all of their properties making it unclear what your specific hotel would look like. Be sure to use Google photos, but better yet don’t stay here.
I stayed here in December for one week. There is a lot of things i liked and a lot i didn't. We booked all inclusive through sunwing. PROS amazing food a big variety of food nice people nice room modern amazing beach side view CONS they were taking photos for their website etc during my stay which i understand must happen but they would say the pool is closed until 10 am and it would end up being closed all day. this photo shoot also went on for 5 days!! barley got to use the pool pool was cold when we finally used it service was a hit and miss sometimes it would be great sometimes awful. WORST at breakfast! We would be sitting there for 20 minutes for the bill which all we had to do was sign it because we were all inclusive! our room smelt took us 5 days to realize we could order food at the pool and beach. no one told us there was a pool side menu or service.
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