Hotel Mercure Danang French Village Bana Hills, Da NangCurrently Closed
- Address: An Son, Hoa Son Commune, Hòa Ninh, Hòa Vang, Đà Nẵng, Vietnam, Da Nang
- Timings: 12:00 pm - 11:59 pm Details
About Hotel Mercure Danang French Village Bana Hills, Da Nang
Hotel Mercure Danang French Village Bana Hills is situated in Da Nang, Vietnam.
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Hotel Mercure Danang French Village Bana Hills, Da Nang Reviews
Take a buggy ride near the information centre (at the bottom of the hill) to Mercure's reception. The hotel staff would help to transport your luggages your room. Spent a night and I would say it's a pretty cozy place. There is pretty much nothing to do after 8pm. The hotel has free movie screening by their pool side everyday which is a nice gesture for all the guests. Overall, great service provided by the hotel!
Nice room, nice view. Although you would expect a much nicer cook for this 5 stars resort. Staff is also slow on service and not really friendly. Staff training definitely something most hospitality in Da Nang need to work on.
I'm rating this 1 star just because I enjoyed the view where the whole place is located, nothing more. The food is mediocre, don't expect for an extravagant taste even though you're ordering from the hotel. Glasses and utensils aren't cleaned very well either, all the glasses had this spots on them as if they were stocked for a long time. Good thing we only stayed here for 2 days and 1 night. The window on our room had cigarette thrown just outside, staff needs to clean and double check that as well. We've only encountered few staff's who were accomodating. Only a few can communicate well in English, others will snob or brush you off. I'd rate the service and hospitality 1/10. Mercure Bana Hills REALLY NEEDS to work on their service. It's to the point where it really is that bad. At night we ate at this Indochin restaurant and the staff gave us the wrong order. We asked for water too and we had to follow it up. We also went to where the flower garden is located wherein you will need to ride another gondola and saw most of the staffs using their phones while working. Not only in Bana but also in counters in the Da Nang airport as well, which is something I have noticed. If you ask some staff for questions they would look at you as if you're disturbing them, some wouldn't accomodate you right away, some would ignore you even though we already called out to them a lot of times saying "excuse me". Also I would like to call out to the Sun World representative in the Da Nang Airport counter, the RUDE lady over there was the first one we asked regarding our reservation in Bana Hills, we had free gondola tickets so I wanted to know how we could get those. I wasn't even finished asking my question and she just cut me off saying just go to Bana and buy your tickets there, she couldn't understand what we wanted to ask so we just gave in. There's still a lot to say about the hospitality of this place but I'll end it at that. Nonetheless the view and the place was fantastic, it was the only thing I loved in my visit to Bana Hills.
Silent and fresh make me rebirtth. You can nor find it better Friendly staff. Lovely french atmosphere..Lot of activities and animation. A place you must try noted 18/20
We are six of the family members stayed in this hotel during our holiday in Vietnam on earlier of September . First of all , we would like to thank the hotel front desk staff as shown in the photos . He is very polite and helpful . He helped us to communicate with the Uber Driver while we reached at the hotel front desk from Da Nang downtown . Because of the poor communication with the driver resulting some misunderstanding issue . However , it get solved eventually with his kind assistance . We appreciated to what he had done for us . The room is clean and comfortable , food is nice especially the bakery section , variety choice of the buffet breakfast . Fast topping up food from the kitchen but poor working attitude of the waiters and waitress in their restaurant . They didn't clean the tables immediately after the guests left even we keep requesting it , they pretended like nothing happen at that moment . The hygiene around the dining area needs to be improved .The utensil does not refill on time . Hope to see the improvement in future . Anyhow we will still recommend to stay here if travelling to Danang .