Copperstone Resort, Dead Man's Flats

Copperstone Resort - A Quick Overview

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Copperstone Resort, Dead Man's Flats Reviews

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  • Second time staying at this resort! The staff are very friendly and accommodating. The rooms were clean and large with a decent size kitchen to cook in. Its about a 10 minute drive to Canmore's main street and also close to the Nordic centre which was a great place to go tobogganing. If you have a dog they allow pets for an inexpensive fee of $20 dollars. Its a flat fee per room and not per dog!

  • How many stars is this hotel? It’s not a 4 star hotel as they claim. I've stayed at 4 & 5 star hotels around the world and I've never had to clean my own room. But maybe at Clique Hotels, especially Copperstone at Dead Man's Flats near Canmore, AB, is different. Today we came back, after a long day, to find out that our room had not been cleaned. No one made our beds, cleaned our tub or bathroom, replaced our dirty towels, or took out our garbage. When we called to complain the front desk essentially said “that they couldn't do anything because they didn’t have the staff”. After some other daft excuses on their part, I asked that they bring me some Comet cleaner and I would clean my own tub. Then after waiting about 2 hours, my husband went down to the front desk to find out that they weren’t going to even give us any cleaners. They were too busy at 9:00 pm at night! This I paid $350 a night for? What a joke. I don’t need to pay $350 a night for front desk staff to act like I’m outrageously ridiculous when I want my room cleaned AND I don’t need their snotty attitudes either. The other thing that is gross here, is that the tub doesn’t drain until after a long, long time, so when you are showering, all this scum and crud from all the other travelers who have stayed here lingers on and on - on my feet to be exact (oh, my, I wonder, did they do a good job of cleaning their own tubs or am I being affected by their germs too?). The bad part for us (other than the obvious lack of service here) is that we PREPAID over $700 for 2 nights here, so they really don’t care if they take care of us or not. Maybe cleaning staff checks to see who is prepaying and then they just don’t bother to clean their rooms, because there are no repercussions for them. None of the staff seem to care how the hotel is run and we’ve yet to get a chance to talk to management about it. But one thing is for sure. I’m not coming back here and I’ll be sure to tell anyone who asks me about this hotel chain, exactly what happened to me and how the staff took care of it. I run a business too. This is not how you treat people who pay for your livelihood. Not such a nice way to end our holiday week. I would put less than 1 star if I could.

  • We love this place! There's no where better to stay for a mountain get away! Suits are beautiful and large! Full kitchen makes it easy to cook for yourself. My favorite part of this place though is how pet friendly they are, we've been all over North America with our dogs and this place is by far the most accommodating place we've ever stayed!

  • This place is an absolute joke. My husband booked a room for this weekend for Valentine's Day a month ago. We booked in for one night because that's the only time we have off. Turns out they changed their policy to a minimum two night stay, but they didn't honor our previous booking. Did not try and help the customer out at all. Our only option was to pay for a second night even if we weren't able to stay. What a way to run your business. I'll be taking mine elsewhere.

  • This was our first stay at the Copperstone Resort and it was fabulous! Our room was huge with two King bedrooms upstairs and bunk beds in the main level. The only thing it was missing was a bathroom on the first level but a few stairs never hurt anyone. The kitchen was equipped with all we needed. The beds and pillows were cleans and comfortable. I'd like to see a towel rack closer to the shower and to the sink but again not a huge deal. The front desk was very friendly and helpful. I'd definitely stay here again!

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