Enterprise Rent-a-car, Dulles

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  • Address: 23330 Autopilot Dr, Dulles, VA 20166, USA, United States
  • Timings: 24-hrs Details
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Enterprise Rent-a-car, Dulles Reviews

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  • I had a very pleasant experience picking up my business rental at the Dulles Enterprise location. The shuttles from the terminal ran almost every 3 minutes. I was the only passenger on my shuttle, but there was another shortly after my shuttle to pick up any passengers right behind me.The greeting area was clean and service was prompt. My agent was very nice and concerned about my trip, offering directions and toll road information. Walking out to the rental car, I was upgraded so that I didn't have to walk in the rain to my economy car. The entire staff was delightful and courteous from pick-up to drop-off, well done!

  • The service was outstanding. I have never gotten a rental car quicker. Your team was excellent. Your staff was outstanding and very professional. Where do you get your employees, I could use some just like them in my profession. I am a gold member with one of your competitors and I can say without a doubt Enterprise is my GOLD star rental company now and forever. Thank you and your outstanding Team!!!!

  • Every aspect of the subject rental was flawless. I do have one complaint about the car I rented. There is a barcode sticker at my eye level on the left side of the windshield. the sticker is in my sight line when turning left, it obscures the view of the crosswalk during the turn. I am sure that putting a sticker in such a place is not permitted in any state. Please remove and put somewhere not on the windshield.

  • When I arrived a couple weeks back I was told their "system was down" so they had to create me a new reservation in their other system as a walk-in. They indicated that it might cost more than my original reservation, and if that was the case to call them the following week and they would honor the price of the original agreement. The new agreement was more than double the price, so called and was forwarded to a corporate number, which told me it was escalated and I would receive a call back to figure out the correct price. I never received a call back. So I called again. I was told it was escalated even higher, and would receive a call back. Once again, no call back. I called a third time, and the same result. Not necessarily this location's fault, but nonetheless very disappointed in the Enterprise experience. I shouldn't have to pay double because your systems were down, and then be completely disregarded.

  • The service at the Dulles airport location is exceptional they provide me with whatever I need and solve any issues I have immediately the staff is professional and has been very helpful every time I go in to renew my rental. They also have enough people to handle their demand so there is no waiting in long lines.

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