Overview of Casino Du Lac-leamy
As you traverse the city of Gatineau, you'll stumble upon Casino Du Lac-leamy. If you have enough time to explore the interiors of the city, you will pass by Casino Du Lac-leamy.
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Very friendly and welcoming staff, they are fluent in both English and French. Great place to spend time; trick is to just try to not spend too much money while there.
Unsympathetic, unthoughtful, and unforgiving staff (for the most part). Security did not let me inside for smelling like marijuana, but apparently smelling like cigarettes is okay. Go figure. When I explained that to security they laughed and pointed out the door. With my money still on a poker table (going for a 24h marathon session) I tried a different entrance which at a casino with cameras everywhere wouldn't fool anyone. At the next entrance I had the displeasure to meet the worst manager I have met in my life. Benoit, the manager showed how much of a brainless monkey he and most of his security are when he could not clearly, and logically explain why smelling like cigarettes is acceptable upon entry, but marijuana is not. "Yeah, but it's a different smell" won't cut it Benoit, quit your job red faced and bully. I tried conversing with Benoit, but his high nose prevented him from properly addressing the situation. Benoit was not just carelessly demanding, but as rude as calling me a "prick" after taking out my phone while he took notes about me. I took a selfie with Benoit in the background after he called me a prick just to remember. I was compliant to give my ID and whatever, but forcing me out of the building without my money was beyond rude. Banning me for a month was just uncalled for the situation. You need better customer service. I hope Benoit gets better. On a positive note, the ladies behind the desk in the poker room are friendly and professional. The pit bosses could try being less intimidating and more neutral. Finally the dealers should not expect tips as often as they since most people are losing. An older dealer who has seen me play for a while basically indicated to other players with her body language how they should play against me when I was in a pot because I had not tipped her, ruining the game for me that night. On the other end of the spectrum is Antonious, the fastest and most professional dealer there, he should be promoted to Benoit's position. Other dealers and managers could learn a lot from his above neutral demeanor. Best regards, Moïse
Not the best casino I have been in but certainly not the worst. Some nice improvements recently
Pretty fun! As a young adult from the Niagara region, I expected the casino to have the same demographic as the Niagara casinos. But! I was pleasantly surprised. Lots of young people out and having fun. Loved it and even won a couple bucks!
Fun place - great for solos and fun in groups! Poker is a real blast and the place overall is huge! Staff are real nice too!