About Hertz, Guadalajara
Hertz, Guadalajara - Address
Address: Avenida Mariano Otero, Verde Valle, Chapalita, 44550 Guadalajara, Jal., Mexico
Timings: 09:00 am - 05:00 pm Details
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The hertz (symbol: Hz) is the derived unit of frequency in the International System of Units (SI) and is defined as one cycle per second. It is named for Heinrich Rudolf Hertz, the first person to provide conclusive proof of the existence of electromagnetic waves. Hertz are commonly expressed in multiples: kilohertz (103 Hz, kHz), megahertz (106 Hz, MHz), gigahertz (109 Hz, GHz), and terahertz (1012 Hz, THz). Some of the unit's most common uses are in the description of sine waves and musical tones, particularly those used in radio- and audio-related applications. It is also used to describe the speeds at which computers and other electronics are driven.Wikipedia
Overview of Hertz
This article refers Hertz in Guadalajara, Mexico. Don't expect lot of visitors to Hertz since it is not a popular tourist spot in Guadalajara.
Guadalajara tours ideally do not include a visit to Hertz.
More about Guadalajara
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Hertz, Guadalajara Reviews - Write a Review
If I could go below 1 star, I would. The customer service I received from this location is perhaps the worst customer service of my lifetime. I have been living between the US and Mexico for most of my 33 years and this was downright shameful. I was quoted $230 for a rental from this location. Upon arriving I was told that there was no available car in my class. I was offered a much larger vehicle for a significant increase in cost. I declined, insisting that we be provided with the car in our class or at the price that had been offered. It was not until I suggested I call corporate that suddenly a car "was just returned" in our class. When it came time to sign the paperwork, the cost had somehow soared to over $700, triple the advertised rate. I'm not neophyte. I know there are unseen charges... but a 300% increase? That is outrageous. I stayed calm throughout this drama, but I received no consideration from their management on the ground and it was suggested that if I didn't like it, I'd be hard pressed around the holidays to get a car from anyone else. The arrogance and thoughtlessness was absolutely astounding. Never ever again will I rent from Hertz, in Guadalajara or anywhere else.
Hertz Guadalajara was the worst customer service experience I have ever had with a car rental company. Without letting me know they had a change in location. I had arrived at the airport 3 hours ahead of time as it is instructed to do so. Was driving around the airport look for Hertz car rental and there was no sign of it. I had called customer service and they had me on hold for almost an hour. I walked into the airport went to all four venders inside the airport they were all closed. I figured since there was a sign saying open 24 hours a day it would be open. With no idea where to leave the car I had left it at the old Hertz location as I was instructed to do so by customer service. Went into the airport to catch my flight and I came to realize I had lost it. I went to the Hertz venders to try and reason with the employees. They were both very rude and not helpful at all. They started to raise there voice at me af it were my fault their location had changed. I went to the new location and the manager was also very rude and conseridering I had rented the car for 40 days I was expecting some kind of discount for the inconvenience. They did not even apologize for not letting me know ahead of time they were changing locations. Hertz car rentals has the worst customer service of any other car rental company I have used. I DO NOT recommend anyone renting a car from Hertz. Save yourself the trouble and find a better car rental company. NEVER AGAIN WILL I RENT A CAR WITH HERTZ
Appalling Service. Arrived on time to pick up a car and was made to wait before being told that they had just rented their last car to a walk-in customer ahead of me. Offered no apology or any alternative. When we protested, we were told that it's high season, reservations don't mean anything, all they care about is getting the cars out as quickly as possible. When we asked why they didn't call or email us if they knew that they would have no cars, they said that it wasn't their concern to fulfill reservations made on the hertz website. Essentially, making a reservation didn't make a blind bit of difference and we were met with total insolence and no offer of alternative support. While we were waiting, other customers with reservations also came in and we're met with the same treatment. Would avoid this place like the plague - totally untrustworthy.
Don't use it. I went to pick up a car I had reserved weeks prior my travel. Once I checked in, the clerk told me they were out of cars.
Cuando llegas te dicen que el modelo de coche que elegiste no hay, que lo hay de otra gama superior. Te cobran el doble por la gama superior y se quedan tan tranquilos. NO RECOMENDABLE