Thrifty Car RentalCurrently Open [Closes at 06:00 pm]
- Timings: 08:00 am - 06:00 pm Details
- Ticket Price: Free
Thrifty Car Rental is situated in Hialeah area, United States.
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Good people always always got good service. They take care of their customers. .
I went to this filthy location for my car pick up and upon arriving at 5:15 pm they told me they were closed as it is advertised online that they closes at 6pm. I made a reservation 15 days ago only to be denied of service on the day that i needed it the most. They are so unprofessional and need to be shut down. I will make sure none of my close friends and family and colleagues use them ever in the future. Companies like that needs to be very careful how they do business and offer services and to whom they are being unprofessional to because it will cause their finances to become very unstable.
My husband and I have done repeated business with Hialeah Thrifty because of the convenient location and the friendly staff. We've never experienced any problems until today, March 3, 2018. My husband just tried to pick up his pre-paid car reservation today only to find out this Thrifty is now a Hertz. As of Wednesday, February 28, 2018, there is no longer a Thrifty in Hialeah or Miami Lakes. Thrifty gave ZERO notification or warning. The Hertz representative explained that they have been trying to help the Thrifty reservation customers since Wednesday. Why, because the Hialeah Thrifty franchise owner FAILED to coordinate with Hertz to ensure his customers would be provided a car. Today, Hertz has 10 reservation pick-ups while Thrifty has 15. Wow! Anyway, Hertz could not help us because my husband pre-paid. He explained that because of the pre-pay, a Thrifty office had to honor the reservation. The Hertz rep was able to provide addresses and phone numbers to 2 Thrifty offices. Sunny Isles Thrifty would not answer the phone after making multiple calls. Thrifty's so-called Customer Service was ZERO help in my husband's request for them to fix THEIR mistake, and find him a car. They told my husband he had to call the other Thrifty offices and fix the problem himself. So he escalated to the Supervisor who also wasn't much help until my husband insisted on a refund. Oh yeah, the Supervisor said they couldn't refund his pre-pay. A request to the Supervisor's boss prompted her to begrudgingly get him a reservation at Sunny Isles, but my husband would have to pay more money. When my husband complained about having to pay for Thrifty's mistake, the Supervisor gave him a phone number for him to work out his refund. Wow! Thrifty just lost 2 loyal customers! We don't know if we'll give Hertz our business because Hertz owns Thrifty!
Great Customer Service Reps!! Sad that they’re closing this convenient location down on February 28!☹️☹️
Effective staff and efficient service. Shayla, is super pleasant and always helpful. Vehicles are always clean. In and out service! Most importantly, the prices is so affordable compared to other rental companies.