Comfort Inn, Hummelstown
Comfort Inn, Hummelstown - Address
Address: 433 Suedberg Rd, Pine Grove, PA 17963, USA
Timings: 24-hrs Details
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About Comfort Inn, Hummelstown
Comfort Inn is situated in Hummelstown area, United States.
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Comfort Inn, Hummelstown Reviews
The room was a bit better than average, with comfortable beds, and included the now-standard mini-fridge and microwave. The breakfast was typical. The pool, which we had called in advance to double-check on, broke the day before we arrived. (The pool was also broken last visit, which is why we called to double-check.) The wireless wasn't working. The first floor vending machine ran out of stuff (which the other vending machines didn't have) on Friday night and was still out on Sunday morning. Sometime on Saturday all the room keys were canceled and needed to be reissued. I am giving them three stars rather than two solely upon the excellence of their staff. The desk clerk spotted us on the way in Saturday night and stopped us to issue us new keys. Several members of the staff were very patient about explaining to our eight-year-old that no, the pool wouldn't be fixed while we were there, and enough about the technical details to satisfy him (I don't know how much, having asserted that the pool wouldn't be fixed quickly and sent him to the staff for adult reinforcement.) Bottom line, this is a budget motel which does the basics well (yes, we needed new keys, but we weren't inconvenienced), but at which the extras that it supposedly has are unreliable. Again, excellent staff - if all you need is a room I do recommend them.
The hotel is outdated. Tucked back in a jam packed location. Complimentary breakfast is completely discusting. If you're going to have hot "food" usually helps when the food is real and actually edible. Rooms are fine. Bed is comfortable. Front desk employees are rude and unprofessional. Saw one of the 300 pound women sitting in the lobby sofa watching TV. Must be nice to get paid to relax. Wouldn't want to visit again.
Upon arrival, there was no one at the front desk. After about 10 minutes of waiting, someone came in reeking of smoke and I found out that she was the front desk receptionist. The computer system must be out-dated or just extremely slow because I waited another 10 minutes trying to get checked in (mind you, I was in town solely for a wedding that I needed to get dressed and go straight to!). The room was not properly cleaned in what may have been months. There were spiders at the vanity area, in the bathroom and near the bed (I found one in my hair after sleeping in the bed!!). The room, even though it was non-smoking, smelled like smoke. The staff ran the hotel like it was their great-grandmothers run-down country home. At night I told the front desk person that there were some suspicious characters outside and she said "If it makes you feel any better, we've never had a problem here." I was also informed that there are no security cameras outside! What kind of hotel is this?! I was and still am thoroughly pissed off! Honestly, I want my money back or a free stay. I may as well have stayed at some no name roach motel.
This was overall a good place, just glad I wasn't planning on the pool because it was out of order. But comfortable and adequate!
The good...breakfast was very good with enough options for the price to make it excellent value. The beds were above average and cleanliness was good. The bad...the pool was not acceptable...cold and discolored. The internet was almost non-existent...even tho we were told there is usually never a problem!!! The water in shower was not hot enough for a shower. Overall...a good stay for cheaper price...but the extras being better would have made for more enjoyable stay.
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