Bosphorus Palace Hotel

  • Ticket Price: Free

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  • Bosphorus Palace Hotel Price: Free
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  • Where to start... I was getting married in Istanbul and booked this hotel 8 months before, for the night of my wedding (wedding venue nearby) and for a couple of nights after as a mini moon. I did a lot of research into the best hotels in the area as I wanted something special for my husband and I on our special day. I remind you I had booked this 8 MONTHS BEFORE! 5 days before the wedding we were driving past the hotel and my husband and I stopped by reception, paid one nights deposit and the gentleman on reception showed us the room that we would be staying in. It was right on the water, spacious and everything we expected it would be. The receptionist even said that as they were a honeymoon couple they would be given extra treats. (This never happened.. we were lucky to have water the next day) We explained that on the day of the wedding there would be three girls plus the bride getting their hair done as the hair dresser was coming to the hotel. The receptionist said this was fine and not a problem at all. Well, on Wednesday while I was getting my hair done (as I was having a photo shoot on that day) my husband told me that there was a problem with the hotel as they had overbooked and were offering an alternative in the attic. My sister (maid of honour) drove over immediately and the receptionist told us that there had been a mistake and that they had oversold the room. She asked why they were not moving the other people as we doubt that they too were a honeymoon couple and he said it was because they booked before I did. Of course, they must have booked a year before!! After a whole load of lies about what happened with the booking it became quite clear to me that they were able to offer the room to someone else at a higher rate. Either that or someone they knew wanted the room. After 15 -20 minutes of debate we asked to see the manager. The manager too gave us the same lies that someone else booked in advance and then when this didn’t work he tried to say that he was doing is a favour as the other rooms he could offer were more quiet as they were not on the main floor. He didn’t add that they were dark and dingy of course. After 45-60 mins of insisting we finally got the room they initially promised to us. On the day of the wedding the receptionist forgot that we had a hairdresser coming and kept him waiting because he didn’t know my name!! Needless to say this hotel caused my me and my husband a great deal of stress. They were a bunch of cold, rude chancers. One of the most appealing treatments i have ever experienced in a hotel. I would not recommend this place to anyone. Awful. Just awful behaviour which is a shame as the hotel itself is lovely.

  • Great garden for wedding but cannot see the bosphorus

  • It’s hard to know where to begin with this awful story. My sister who was getting married in Istanbul booked this hotel for the night of her wedding (wedding venue was elsewhere nearby) and for a couple of nights after as a mini moon. My sister did a lot of research into the best hotels in the area as she wanted something special for her special day. When she found this hotel she sent me pictures all excited saying that this is where she wanted to stay. She booked the hotel 8 MONTHS in advance (this is relevant later). 5 days before the wedding we were driving past the hotel and my sister and her fiancé said let us show you where we are staying. We stopped by reception, paid one nights deposit and the gentleman on reception showed us the room that they would be staying in. It was right on the water, spacious and everything they expected it would be. The receptionist even said that as they were a honeymoon couple they would be given extra treats. We explained that on the day of the wedding there would be three girls plus the bride getting their hair done as the hair dresser was coming to the hotel. The receptionist said this was fine and not a problem at all. Well, on Wednesday my sister and her fiancé were having their photo shoot done and whilst my sister was having her hair done her fiancé told me that there was a problem with the hotel as they had overbooked and were offering an alternative for them in the attic. We drove over immediately and they receptionist told us that there had been a mistake and that they had oversold the room. I asked why they were not moving the other people as I doubt that they too were a honeymoon couple and he said it was because they booked before my sister did. Of course, they must have booked a year before!! After a whole load of lies about what happened with the booking it became quite clear to me that they were able to offer the room to someone else at a higher rate. Either that or someone they knew wanted the room. After 15 -20 minutes of debate we asked to see the manager. The manager too gave us the same lies that someone else booked in advance and then when this didn’t work he tried to say that he was doing is a favour as the other rooms he could offer were more quiet as they were not on the main floor. He didn’t add that they were dark and dingy of course. After 45-60 mins of insisting we finally got the room they initially promised to us. On the day of the wedding the receptionist forgot that we had a hairdresser coming and kept him waiting because he didn’t know my sisters name. Needless to say this hotel caused my sister, my brother in law and I a great deal of stress. They were a bunch of cold, rude chancers. One of the most appealing treatments i have ever experienced in a hotel. I would not recommend this place to anyone. Awful. Just awful behaviour which is a shame as the hotel itself is lovely.

  • Very elegant place with helpful and kind staff.

  • Amazing hotel 🤩👍🏻

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