Avis Car Rental, Kahului

Currently Open [Closes at 11:00 pm]
  • Address: 884 W Mokuea Pl, Kahului, HI 96732, USA, United States
  • Timings: 05:30 am - 11:00 pm Details
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About Avis Car Rental, Kahului

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Avis Car Rental, Kahului Reviews

  • I was a little weary having read some recent poor reviews after I had already prebooked and prepaid for my rental before arriving. We were greeted as soon as we walked in and our clerk was very helpful and friendly. I had reserved a mid size SUV and was given a free upgrade to a new Nissan Armada (full size, which was preferable) that was brand new with 300 miles. Our experience was nothing like those below and the return was quick (although they were busy and backed up). Would definitely use again if I return to Maui.

  • Very nice and easy to deal with, since I'm a wizard preferred member I didn't have to go inside and wait in line I walked right up outside and just gave my name and my car was already waiting for me! It was GREAT! I strongly recommend becoming a preferred member, plus they upgrade you free!

  • Be aware of what you are signing and double check your rental agreement! Our agent Robert asked if we wanted insurance and we said no (we have a credit card that covers the insurance and had a friend witnessing us say no), he said ‘no problem, just sign here’. Coming off an eight hour flight and wanting to just get going we signed on the electronic pad assuming he did his job correctly. When it came time to turn in the vehicle we were charged an additional $500, and Avis said “well you signed it” and only gave us half the money back. They did the exact same thing to our friends that rented a vehicle the same day. Either Avis should train it’s staff properly or utilize a better method to ensure the staff doesn’t make errors like this. Very shady.

  • 3/6/18 A follow up since the last review. On the day I arrived in Maui and after I checked into my hotel room, I received notification of a hold of almost $800 on my debit card from Avis. I did not authorize payment nor did I book with them, yet they proceeded to put a hold on my account anyway. That was Friday afternoon. My bank was already closed for the day so I called Avis customer service to verify if this was a mistake or if my account was compromised. I followed their instructions and sent a screen shot along with a brief explanation to Avis and then to my bank. Both later replied stating that they can’t do anything until the charge goes through. So in the meantime I can’t access my money until Avis releases the hold or until the transaction goes through. I called the Maui Avis because they are the only ones who I have my debit card info. The first time I spoke with someone, the phone once again disconnected when I described my situation to the rep. I tried calling again and after hitting all the prompts was informed that the call could not be completed. I called again and it was busy. I called again and spoke to a different rep who tried to assist me. After we established that there was no rental agreement in place nor a rental car picked up, he told me the hold should be released on Monday. Today is Tuesday (day 5) and there is still a hold on my account. Every time I called the Maui airport team, on Monday, the line was busy. This is wrong. How can any company process a person’s debit card when there was no exchange of goods or services and KEEP the hold in place for several days? I can understand making a mistake but it is unreasonable and irresponsibl to put a hold on a non-customer’s account and not release it within 24-48 hours after acknowledging the mistake. Please don’t bother asking me to call the customer service number again. I’m done with the runaround and phone “disconnects.” I’m filing a complaint with the FTC. This is beyond ridiculous. ====== I tried to make reservations but they said they couldn’t process my card. So I tried another card, same issue. I figured it was a glitch because both cards are in good standing. I was told to call back later to try again. The rep emailed me a confirmation with the price $220 higher than the quoted price. I checked with my credit cards and neither had issues preventing me from using them to make this reservation. I called back a few hours later & the same thing happened. The rep told me they could reserve it but I would have to pay counter price which was over $200 higher. I felt like I was being forced to accept the higher price when the issue wasn’t on my end. The rep kept putting me on hold when I didn’t accept the inflated amount. I asked for help in understanding why they couldn’t process my card (they didn’t say it was declined; they said they couldn’t process it). He lowered the amount to $170 above the “pay now” price. My questions still weren’t answered. I was transferred to the supervisor, Mike. I explained my situation, he said “okay” and then I heard the phone hang up. I don’t know if the disconnect was intentional or not, but considering how they had my info when I called a second time, no one called me back. I won’t give them my business if they don’t want it. I ended up making reservations with another local car rental agency where they had no problem accepting my credit card.

  • My family experienced extreme disorganization and rude behavior while renting a car at Avis at OGG. Upon arrival we were greeted by Michelle who immediately ordered everyone to leave their luggage outside and that only the driver would be allowed inside to speak to the rental agent. This procedure created an extreme bottleneck and resulted in a lot of strewn about luggage, creating tripping hazards for children and families. When questioned by a couple who both are intending to drive a rental car, Michelle incorrectly informed them that married couples are automatically allowed to both drive the rental car without providing their licenses to the attendant. I believe this to be false based on my prior experience with Avis. Michelle behaved extremely rudely and created unnecessarily dangerous situations. I’m not sure what a solo traveler would have done when asked to leave their luggage unattended outside, but this policy seems to be poorly operationalized. Due to this experience I likely will not rent with Avis again at other airports even if this unfortunately unpleasant gate attendant is a one off poor experience, it reflects poorly on the entire Avis brand.

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