Avis Car Rental

Currently Open [Closes at 11:00 pm]
  • Address: 884 W Mokuea Pl, Kahului, HI 96732, USA, United States
  • Timings: 05:30 am - 11:00 pm Details
  • Ticket Price: Free

Avis Car Rental - Review

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TripHobo Highlights for Avis Car Rental

  • Avis Car Rental Address: 884 W Mokuea Pl, Kahului, HI 96732, USA, United States
  • Avis Car Rental Timing: 05:30 am - 11:00 pm
  • Avis Car Rental Price: Free
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Avis Car Rental, Kahului Reviews

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  • Upon making reservation for a 2 or 4 door jeep I realized I quickly made a mistake and called the following day to change to the 4 door. The agent over the phone reassured me he would make a note on the reservation and there would be no problem obtaining a 4 door on arrival. With still some concern I called the week before departure and talked with another agent Aramdda Avis ID 96737 whom again guaranteed I would be able to obtain a 4 door jeep. On arrival the agent was frustrated as I was assigned a 2 door jeep and stated this happens frequently where phone agents guarantee customers something that may not be possible. The agent in Kahalui (Eric) was accommodating and was able to find us a 4 door honoring the original reservation. I did realize I made a mistake within 24 hours and tried to call to change. Avis either needs to change the reservation for the jeeps and remove the 2 or 4 door option as our pick up agent confirmed this is somewhat misleading and customers usually end up with the 2 door. Better educate your phone agents of what is possible and not possible, they should not be confirming something they are unable to fulfill. If our pickup agent was unable to change our car to a 4 door our kids would have been traveling with luggage in their lap. Thank you Eric!

  • Caution!! There is a woman named ' Crystal'. She tried to give me a car 3 level downed from I already paid. I asked 3 times if it's really what I booked for. And she was so sure that economy level car was same as Avalon 3 times. I searched their online description about car level with detailed car model and showed her, then she gave me the right car. It was not ready and I had to wait for another 30 min on 8 pm dark. So great impression about Avis. I made Avis preferred membership before Maui, but I think, I never use again. So disgusting experience in Avis in OGG. Maybe it is manual by themselves, give whatever they feel like.

  • The experience was great and the Jeep ran flawlessly however it's worth noting that the Jeep was filthy inside and out. The side mirrors had etched water spots on them to the point where they were almost unusable. The seats were stained and the carpet ripped. I understand that it's a Jeep and this is Maui, however I would never let my vehicle look like that and this was a 2016 model. Get it together folks..

  • Took me less than 20 to get my car. The process is kinda weird though. You go inside and sign documents. Then the counter person tells you to go outside and look for your car. He tells you "Your grey Nissan is outside waiting for you". The only problem is that they have multiple "GREY NISSAN'S" outside with different plates. You have to match the license plate to make sure you have the right car. The problem with that is that some cars have similar plates. I think our car had JVC 639 plate and I accidentally got into a car that had JCV 639 plates. I could not find my car and neither could they so they upgraded me to an SUV. The customer service was great but because of this mishap I had to delete a Star. Will definitely deal with Avis in the future again.

  • If you are stopping here from the Pride of America Cruise, avoid this place at all costs. We called early in the morning to see when the shuttles come. The person told us they come every half hour. After 50 minuets of waiting, we tried calling them, and at first the phone was disconnected or something because the calls would not go through(hearing a busy signal). After 15 minutes of receiving a busy signal the calls we’re going through but nobody answered. Finally after 10 tries calling back, someone answered and said they would send someone out right away. It took around 20 minutes for the driver to get to he cruise ship, but it only took 9 minutes to drive from the cruise ship to the rental place. I advise all to use another rental service, and avoid Avis at all costs. Also to add.. the representative helping us did not know any information about where we could park, and how to get to the cruise. She also did not know what time their own shuttles stop running.

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