Overview of Enterprise Rent-a-car
As you traverse the city of Kahului, you'll stumble upon Enterprise Rent-a-car. Enterprise Rent-a-car is not a top-rated place in Kahului.
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Walked over after arriving by NCL cruise. Took about 12 minutes to walk over. The line was a little longer than I was expecting, but it moved quite quickly. Originally reserved a sedan, but decided to inquire about a 4 door jeep. The price was right and we chose this option instead. Adam was super helpful and made things quick and easy. The return process was just as smooth.
We picked up our car from the enterprise at the airport, drove the car for 2 days and didn't like our choice ( the veloster). Once we tried to gas up the car, it wouldn't take the gas and kept spitting out gas like the tank was full even though we were less than half tank full. We tried calling our original enterprise location at the airport several times but they never answered. We arrived at this enterprise branch and the two gentleman working, were very busy but made us feel like our needs were being met. When we requested our new car, Adam happily said " No problem at all we have you guys taken care of." We were out of the branch in less than 15 mins and on our way to the road to Hana. Very professional service! Would gladly give them my business any day ! Thank you!!
I have always gotten such excellent service when I walk into any enterprise on the Island of Maui to rent a vehicle. They are quick, honest, reliable and most important kind. I have never had a bad experience with this company. I recommend everyone I know and also meet when asked where they should rent from for a car. I always send them your way. Mahalo again for all your help. Tati
The experience was a disaster. I rented 2 full sized cars for 6 adults and 3 children plus luggage. When I arrived at the Enterprise lot they had no cars available in that size. They tried to trick me into taking a car in the next size down for the same price. When I called them on it they lied and said they were going to be offering me a 10% discount later. The management trainee had to go out and wash a car for me and we had to wait for the second car to be returned. I spent 2 hours doing all of this while my family, including children ages 4, 6, and 7 were stuck waiting at the airport. I had asked to speak with the District Manager but was told he wasn't working. I asked for his number and was told they weren't allowed to give that out. I asked for him to give me a call on Monday. He never called. I called the airport location on Tuesday and was told they didn't know where he was but that they would give him my message. 2 weeks later and he still hasn't called. No wonder the experience was so terrible; the area is being run by someone totally incompetent.
Good product and great station service in Maui. Ass. Mgr Andrea fantastic. Cost much higher than prior rental for same time same month. You are taking advantage of surge pricing to aggressively. Allan Gardner