The Ridge Sierra
- Address: 265 Quaking Aspen Lane, Zephyr Cove, NV 89448, USA, Kingsbury, United States
- Ticket Price: Free
The Ridge Sierra - Review
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The Ridge Sierra, Kingsbury Reviews
Was a little difficult finding the front office. Its tucked underneath the road below where you park. Nobody at the desk. Picking up the phone I was asked what I wanted, I said to check in. I was told she was doing training and would help me later. I waited 15 minutes and called back, she said she would be available in another 5. She then popped up remotely on the tv and told me to pick up the phone. Very disconcerting doing business over a tv and phone. Paperwork printed next to me. I had to troubleshoot the room key machine myself. Are they this hard up for staff that they have to outsource offsite? The maintenance people I saw were very friendly. Room is outdated but large. Kitchen nicely stocked. Large leather couches in livingroom. Outdoor seating. 2 bedrooms and 2 bathrooms. No air conditioning in any of the rooms. We were told to find a mobile fan. 2 jacuzzis on the roof with great views and 4 bbq's with tables. Access to the rest of the resort up the hill is a nice perk - tennis, spa, pools, etc. I would come back but will be prepared for some issues next time. $99 a night.
Had a bad experience at the Ridge Sierra resort in Lake Tahoe (265 Quaking Aspen Ln, Stateline, NV 89448) on 7/20 - 7/22/18. When we checked in, the receptionist told me that check-out time would be 11am when I specifically asked. However, about 20 minutes before 9 am in the morning of 7/22, a lady identifying herself as the manager told me via room phone that we had to check out by 9am. The early checkout was an unexpected surprise. When I asked if it could be extended a little bit so that we could finish packing, she became agitated and rudely said "get out of the room within 20 minutes, or I will call the police to take you out." I was so frightened, I'm a frequent traveler and never had an experience like this anywhere in the U.S. lf after reading this you still decide to stay here, make sure to get the check-out time in writing.
Room was perfect this time. Hot tub was working, everything was good.
An outstanding location with magnificent views from every unit. Heavenly summit area location. Helpful staff.
Great location, staff was mostly friendly and responsive.However our dryer was broken and although a staff member came to look at it, it didn’t get fixed during our stay. Our unit was out dated and not very clean especially the brown carpet. We were traveling with three year olds and the stairs were steep for them. This property is not good for people with bad knees or young children that might need to be carried.
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