Laduree Covent GardenCurrently Open [Closes at 11:00 pm]
- Address: 1 The Market, London WC2E 8RA, UK, United Kingdom
- Timings: 08:00 am - 10:30 pm Details
- Ticket Price: Free
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The cakes were absolutely beautiful and tasted delicious, which is why I’ve chosen to give more than one star. However I would not choose to spend time there again. The service was slow, the main waiter was brusque (bordering on rudeness) and our waitress clearly did not know the menu, or the basic tenants of taking an order. We were given three menus and then told we had 2 minutes to order from the breakfast one (why give us the menu in the first place?!), but weren’t given the lunch menu (which we could take our time in ordering from). One of my guests wanted something savoury, so ordered scrambled egg - which she was told she couldn’t have as she was too late. She was told she could have eggs Benedict instead. After some time a different (more polite waiter) told us we couldn’t have something we hadn’t even ordered - and we had to reconfirm the type of egg dish we had previously been offered. When the drink order arrived one of the drinks was incorrect (jasmine tea rather than iced tea) and despite asking for milk for the other teas it didn’t arrive until it was asked for again. We also requested some hot water to go with a coffee, which caused them some confusion. Another group of people arrived and had to squeeze past us. Having waited more than a reasonable time, they left before their order was taken. The whole experience was embarrassing and stressful as my husband and I were entertaining guests who were only in the UK for a short time. I’d did not create a good impression. To make things worse, they add a 12.5% tip to the bill. A tip should be given for good service as an appreciation - I would not have chosen to give a tip on this occasion, but as we had guests I did not want to ask it to be removed from the bill. On our way out, a very friendly waitress behind the bar gave a lovely smile and wished us a good day - had she been serving us, I am sure things would have been different. I would not recommend this cafe.
Wanted to thank one of the waitress, her name is KELLY. She was perfect, polite, helpful and accommodating with a beautiful smile. Reay had a good time..i have to say I am a regular customer and some of the staff were really rude. KELLY made the experience much better. Thanks.
Great location, wonderful Macaroons & coffee but not very well organised regarding seating. Its a busy place so I can understand having to wait but when you've waited & can see uncleared tables waiting to be cleared.....Its to nice a place not to revisit so I will give it another chance. Watch this space to see how I get on next time.
Great food and tea, but poor service, asked for the milk and hot water twice , and forgot our cake. Kept waiting for the waitress and waiter while eating this meal. It’s not a good experience coming here.
We were a group of 4 and we sat upstairs on the terrace. The Darjeeling tea and macaroons were delicious. The service was excellent. Will be back soon.