Overview of Winery On The Gruene
Winery On The Gruene lies in the city of New Braunfels in United States. Don't expect lot of visitors to Winery On The Gruene since it is not a popular tourist spot in New Braunfels.
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Wines taste delicious... Outside is nice and comfortable. Staff is efficient and helps out quickly, but this is my first time here and top off that I am new to consuming wine I would of liked a more of a guide on what to drink.
We enjoyed the wine tasting back in Dec. The fun part starts now. I ordered a case of wine to be shipped to my house in GA. i missed the shipment and it got returned to the winery. I called for a refund and even though i paid $205 for the case, i was only refunded $132. Shipping was around $25, so even if you take that into account, the refund should have been around $180. Mike, the gentleman i dealt with kept giving excuses that i don't have a receipt and strangely they did not have a detailed record of my transaction.I even sent a credit card statement for the charge and the refund to Mike as he was not able to find the transaction on their system, seems hard to believe when you are running a business. I finally got an email indicating that the only way my total was $205 as i might have purchased other items besides the wine. Hmmm maybe i ordered a ton of those pretzels they serve and it was gobbled up by the UPS driver who returned the wine to the winery. The additional refund i was offered was $7. Terrible Terrible customer service and book keeping, and just a warning to other visitors to not order from these guys.
Enjoyed our stop here on Friday evening. The town was crowded for a shop at Gruene Hall, but this place wasn't too packed. Wines were tasty and were a good option for those looking to cool down as a lot of their wines are cold, fruit-infused white wines. However, if you're a real wine enthusiast, this place may not be the one for you as a lot of their wine is infused with fruit flavors and not just wine itself.
Great taste and wine variety
Such a small but adorable winery! The wine is amazing. Walked out with 4 bottles after my tasting!