National 9-11 Memorial Museum

Currently Open [Closes at 09:00 pm]
  • Address: 200 Liberty Street, 16th Floor, New York, NY 10006, United States, New York City
  • Timings: 07:30 am - 09:00 pm Details
  • Phone: +1-2122665211
  • Ticket Price: 24 USD
  • Time Required: 02:00 Hrs
  • Tags: Museum, Memorial, Family And Kids, Specialty Museum

National 9-11 Memorial Museum - Review

9/11 memorial -

National 9-11 Memorial, which is also known as National September 11 Memorial & Museum, was established to remember and honor the September 11, 2001 new york terrorist attack and the 1993 World Trade Center bombing which killed 2,983 people in total. The 9/11 memorial is located where the building of the World Trade Center was standing in the past. It is located right beside the campus of the 9/11 museum. The memorial museum opened to the public immediately after the 10th anniversary of the attacks in 2011. The memorial covers the area of 8 acres. You will get to see names of those who were killed in the attacks inscribed in bronze. The memorial is free of cost. But, you will need a ticket to visit the museum. It will take 2 hours to tour the 9/11 memorial museum.

Design of the 911 memorial -

The memorial is designed in such a way that it is known as the eco-friendliest plaza ever. There are 2 waterfalls and reflecting pools on the premises that are surrounded by 4000 trees.

The Survivor Tree -

A Callery pear tree was found on Ground Zero after the attacks. Even though the roots were snapped, and branches were burned, this tree was rehabilitated. Today, you can see this surviving tree at the memorial that represents survival and rebirth.

Ground Zero Cross -

The Ground Zero cross is part of the National September 11 Museum and is part of the display.

9/11 museum -

National 9/11 Museum is located on the same premises of the memorial. Its huge exhibition space is dedicated to documenting the impact of the attacks on the World Trade Center. The exhibits include a collection of monumental and authentic artifacts along with archives, multimedia displays, and narratives that will tell you about the lives that were lost. This 911 memorial museum was opened to the public in May 2014 and showcases the Last Column standing at the center and the Slurry Wall of the “Bathtub”. Other museum exhibits include the metal pieces from all the World Trade Center buildings, recordings of survivors, pictures of victims, and wreckage photographs.

Museum Exhibitions -

The collection of 11,000 artifacts including artwork, books, ephemera, oral histories, textiles, and manuscripts along with 40,000 print and digital photos can be explored here. The exhibits include -

Cover Stories -

"Cover Stories: Remembering the Twin Towers on The New Yorker" is a collection of covers from culture magazines and weekly news. It covers the stories from the construction of the Twin Towers as well as the destruction that happened after the attacks.

Historical Exhibition -

The exhibitions are separated into 3 parts include the events of the day, before 9/11, and after 9/11. Learn about it through video recordings, audio archives, and first-person testimony.

Memorial Exhibition -

Learn the stories of victims through touch-screen tables. Listen to the audio remembrances that were recorded by the loved ones of the people who were killed in the attacks.

Rebirth at Ground Zero -

It is a unique presentation that includes 270-degree panoramic media installation

Reflecting on 9/11 -

It is a recording studio where visitors can answer questions regarding how 9-11 attacks changed their lives. You can also see the collection of video interviews of journalists, members of the armed forces, government officials, survivors, and family members of the victims.

Witness at Ground Zero -

It is a collection of more than 500 photos that capture the attacks and rescue work. These are by French photographer and video director Stephane Sednaoui who volunteered for the rescue efforts.

9-11 Tours -

Most of the 9-11 museum tours are for an hour and are in English. It is recommended to take a guided tour to understand the significance of the exhibits. Here are some of the tours that you can choose from according to your preference -

Early Access Museum Tour -

It is a 60-minute tour from 8:15 a.m. to 9:15 a.m that will let you explore the museum before it opens to the public.

"Architecture of Memory" 9/11 Memorial Museum Tour -

It is the tour that explains the architecture of the World Trade Center as well as its history. You will get to learn about the attacks and how National 9/11 Memorial & Museum of New York was established.

"Understanding 9/11" Museum Tour -

Opt for this tour to understand what events led up the attacks and how it impacted the world. Learn how it is still significant.

"Uncommon Courage: First Responders on 9/11" Museum Tour -

There were more than 400 people who sacrificed their lives to save others. Hear all these inspiring stories that show courage from the staff of the museum.

Official 9/11 Memorial Tour -

See the symbolism behind the design of the memorial and understand the history of the World Trade Center.

Youth and Family Tour -

Take a tour of the National September 11 Memorial & Museum where interactive activities are organized so that kids can also learn about the history behind the establishment of the memorial.

"Understanding 9/11" Museum Tour en Espanol -

This Spanish language tour will tell you the history, show you authentic artifacts, and will tell you about the way people reacted after the attacks.

9/11 Museum Audio Guide App -

Download the 9/11 Museum Audio Guide App to that offers audio tours. From the stories and recovery at Ground Zero to architectural designs of the memorial and the museum’s archaeological elements, you will get to learn about everything.

Museum Guide for Children -

Children will be explained about the exhibits that are appropriate for the kids above 10 years. The guide will help them understand history and attacks.

Educational programs and workshops -

9/11 Memorial Museum offers several interactive educational programs for children of different age groups that make students think critically about the 9-11 attacks and how its impact was felt globally.

Accessibility -

The museum is designed in such a way that it is accessible for everyone including -

  • Visitors on the Autism Spectrum
  • Visitors Who Are Blind or Partially Sighted
  • Visitors Who Are Deaf or Hard-of-Hearing
  • Visitors with Limited Mobility
  • Service animals are welcome.

The mechanized scooters, wheelchairs, other power-driven mobility devices, and walkers are accommodated.

National 9-11 memorial Museum is one of the main tourist attractions to visit and should definitely feature in you New York itinerary for 2 Weeks

National 9-11 Memorial Museum Information

  • 11th September 2018, Tuesday - In the observance of the 17th anniversary, the Memorial and Museum will be closed. But, only the Memorial will reopen to the public at 3 p.m.
  • There are no 9-11 Memorial tickets, but you need tickets to visit the museum.
  • The museum temperature is between 68 and 72 degrees Fahrenheit. Consider carrying a light-weight jacket to stay warm.
  • Films are featured daily that are free to the visitors of the museum. But, timings may vary.
  • Some exhibits may not be suitable for kids under 10. Parental guidance is advised.
  • Personal photography is permitted on the grounds of the memorial.
  • Large bags or backpacks may not be allowed inside the museum.
  • Public restrooms are not available in and around the memorial. Restrooms in the museum are available for people with tickets only.
  • Outside food is prohibited on the premises of the museum. You can purchase food and drinks at the on-site cafe.
  • On-street parking in lower Manhattan is limited and the Memorial does not provide parking.
  • As the memorial is a place for 9/11 remembrance and reflection, please refrain from making loud noises or creating a nuisance of any sorts.
  • Last admission is 2 hours prior closing.

National 9-11 Memorial Museum Ticket Prices

9/11 Memorial tickets: Free

9-11  Museum tickets -

  • Adult: USD 24
  • Youth (7–12): USD  15
  • Young Adult  (13–17) : USD  20
  • Senior(65+):  USD  20 
  • College Student:  USD  20 
  • U.S. Veteran:  USD  18
  • Tuesdays (5 p.m. – close): Free

9/11  Museum Admission plus Museum Tour -

  • Adult: USD 44
  • Youth (7–12): USD 35
  • Young Adult  (13–17) : USD 40
  • Senior(65+):  USD 40
  • College Student:  USD  40
  • U.S. Veteran:  USD 38

9/11  Museum Admission plus Memorial Tour - 

  • Adult: USD 39
  • Youth (7–12): USD 30
  • Young Adult  (13–17) : USD 35
  • Senior(65+):  USD 35
  • College Student:  USD 35
  • U.S. Veteran:  USD 33

Youth & Family Memorial & Museum tour -

  • Adult: USD 39
  • Youth (7–12): USD 27
  • Young Adult  (13–17) : USD 35
  • Child (6 and under):  USD 12
  • Early Access Museum Tour tickets: USD 65 
  • Memorial Guided Tour price: USD 15

Special Consideration museum tickets -

  • 9/11 Family Members: Free
  • 9/11 Museum Members: Free
  • 9/11 Rescue and Recovery Workers (Free with registration): Free
  • FDNY/NYPD/PAPD (with valid ID): USD 12
  • Active/Retired U.S. Military (with valid ID): Free

National 9-11 Memorial Museum Hours

9-11 memorial hours:  7:30 am –9 pm

9-11 museum hours - 

  • Sun.–Thu: 9 am – 8 pm
  • Fri - Sat: 9 am – 9 pm
  • Last entry 2 hours before closing time.

How To reach National 9-11 Memorial Museum by Public Transport

Getting here -

9-11 memorial NYC is easily accessible and can be reached by using different modes of transport.

By subway -

  • 1 train to Rector Street
  • E train to World Trade Center
  • R train to Cortlandt Street
  • R train to Rector Street
  • 2 or 3 trains to Park Place
  • A, C, J, Z, 2, 3, 4 or 5 trains to Fulton Street
  • A, C, 1, 2 or 3 to Chambers Street

Restaurants Near National 9-11 Memorial Museum

  • Devon and Blakely
  • Ruchi
  • Ho Yip
  • Majestic Pizza
  • McDonald's

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TripHobo Highlights for National 9-11 Memorial Museum

  • National 9-11 Memorial Museum Address: 200 Liberty Street, 16th Floor, New York, NY 10006, United States, New York City
  • National 9-11 Memorial Museum Contact Number: +1-2122665211
  • National 9-11 Memorial Museum Timing: 07:30 am - 09:00 pm
  • National 9-11 Memorial Museum Price: 24 USD
  • Best time to visit National 9-11 Memorial Museum(preferred time): 09:00 am - 05:00 pm
  • Time required to visit National 9-11 Memorial Museum: 02:00 Hrs
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Things to Know Before Visiting National 9-11 Memorial Museum

  • 76.89% of people who visit New York City include National 9-11 Memorial Museum in their plan

  • 27.4% of people start their National 9-11 Memorial Museum visit around 11 AM - 12 PM

  • People usually take around 2 Hrs to see National 9-11 Memorial Museum

Wednesday, Saturday and Sunday

84.76% of people prefer to travel by car while visiting National 9-11 Memorial Museum

People normally club together Statue Of Liberty and The High Line while planning their visit to National 9-11 Memorial Museum.

* The facts given above are based on traveler data on TripHobo and might vary from the actual figures

National 9-11 Memorial Museum, New York City Reviews

  • Very well done memorial, a must see if you are in the area. Tickets were easy to get at the site with no lines but there is a long line to get through security. You have to remove all items from your pockets and your belt. You don't need to remove your shoes. You can get your backpack through security but you will not be able to take it through the exhibits. They have a free bag check area. I recommend that you take a self guided tour with the rental ear piece. This would be self paced and at your leisure.

  • Visited the museum from the UK whilst in New York. It’s quite expensive to get in. Now I’m not sure if that money goes to victims families which I don’t mind or for profits. Either way it is a very moving and surprisingly uplifting experience. I went for the optional tour ($20 at the time) which I thought would help me get the most from the museum. You get your own headset and receiver so the host can speak softly to the group without having to shout and ruin the experience for others. As you’d expect it’s a somber atmosphere. Respectful and moving. The host was very passionate about the subject and told the story of 9/11 and the 1993 bombing with humility and a lot of respect for the victims. He told stories of hope and miracle escapes as we moved to highlight the few good things to come out of such a tragedy. I liked that as just thinking of nearly 3000 deaths would be very draining. As you walk down further into the museum you see the original foundations footprint of the towers and some original bits of support steel work and a tribute/reference point the fireman and others who worked on the cleanup used amongst all the carnage. One fireman marked his crews ladder number to know where his colleagues fell. A moving tribute to the victims comes from a nice area with pictures of all the victims from the towers, planes, Pentagon & 1993. A darkened room gives each victims name out loud and often a family member or friend has given a spoken tribute speaking of what they enjoyed in life and who they were as people. The most surprising and maybe most tragic part of the tour was the news that all the hard working people who looked for survivors and worked on cleanup have been affected health wise so massively. As it was hot and tiring work most people removed or didn’t use breathing protection. With those people and others involved on the day they estimate that 400,000 people could be affected by cancer and many other health issues. Far more than the initial attacks. It was good to hear the government (although reluctantly) had earmarked millions of dollars for the victims future health issues. All in all it’s hard to say this is an enjoyable museum. After all you are standing on the site of collapsed buildings where thousands lost their lives. But the balance between hope and sorrow is pitched just about right. The cost irks a bit as you can pay for all kind of extras and private tours. But as I said at the start of the profits go to victims and families it’s worth every cent.

  • Incredibly moving, powerful experience. If your schedule allows, do the early access tour. Night and day experience vs touring when it's open to the public. The early access tour allows you to be in the museum before it opens to the public. The quiet that surrounds you during that time allows you to reflect and not be distracted. Go early in the morning to the outdoor memorial as well, while there are less people (when we went around 7.15am, almost no one). Thank you to everyone who brought this museum to life. You created something beautiful, respectful and powerful in memory of all of those lost.

  • This is an amazing place given its history. If you're visiting, go early in your trip. If you're not missing sensitivity and empathy genes, you will be very somber and melancholy after seeing the museum. It's so sad and sobering. Likewise, it is a very well thought out map of what occurred and countless areas for education on the buildings and events. I would definitely go again. If you can, do not visit during peak times.

  • What a touching Memorial this is...literally, you can run your hands over almost 3,000 names which are engraved in bronze on the memorial walls, surrounding the tranquil pools that were built in the footprints where the Twin Towers once stood. It is heartbreaking, but somehow peaceful at the same time. Be sure to stop by the Survivor Tree, which was found in the rubble and restored to health at the Botanical Gardens in The Bronx, it is a testament to the true grit of the American people. The Observation deck views are amazing, and be sure to have your video on for the ride up & down, you'll be in for quite a surprise!

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