Apple Store, Philadelphia

About Apple Store, Philadelphia

Apple Store, Philadelphia

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Timings: 11:00 am - 06:00 pm Details

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Apple Store is a chain of retail stores owned and operated by Apple Inc. The stores sell Mac personal computers, iPhone smartphones, iPad tablet computers, iPod portable media players, Apple Watch smartwatches, Apple TV digital media players, software, and select third-party accessories. The first Apple Stores were originally opened as two locations in May 2001 by then-CEO Steve Jobs, after years of attempting but failing store-within-a-store concepts. Seeing a need for improved retail presentation of the company's products, he began an effort in 1997 to revamp the retail program to get an improved relationship to consumers, and hired Ron Johnson in 2000. Jobs relaunched Apple's online store in 1997, and opened the first two physical stores in 2001. Despite initial media speculation that Apple would fail, its stores were highly successful, bypassing the sales numbers of competing nearby stores and within three years reached US$1 billion in annual sales, becoming the fastest retailer in history to do so. Over the years, Apple has expanded the number of retail locations and its geographical coverage, with 498 stores across 22 countries worldwide as of July 2017. Strong product sales have placed Apple among the top-tier retail stores, with sales over $16 billion globally in 2011. In May 2016, Angela Ahrendts, Apple's current Senior Vice President of Retail, unveiled a significantly redesigned Apple Store in Union Square, San Francisco, featuring large glass doors for the entry, open spaces, and rebranded rooms. In addition to purchasing products, consumers can get advice and help from "Creative Pros" - individuals with specialized knowledge of creative arts; get product support in a tree-lined Genius Grove; and attend sessions, conferences and community events, with Ahrendts commenting that the goal is to make Apple Stores into "town squares", a place where people naturally meet up and spend time. The new design will be applied to all Apple Stores worldwide, a process that has seen stores temporarily relocate or close. Many Apple Stores are located inside shopping malls, but Apple has built several stand-alone "flagship" stores in high-profile locations. It has been granted design patents and received architectural awards for its stores' designs and construction, specifically for its use of glass staircases and cubes. The success of Apple Stores have had significant influence over other consumer electronics retailers, who have lost traffic, control and profits due to a perceived higher quality of service and products at Apple Stores. Apple's notable brand loyalty among consumers causes long lines of hundreds of people at new Apple Store openings or product releases. Due to the popularity of the brand, there are numerous job applications, many of which from young workers. Although Apple Store employees receive above-average pay, are offered money toward education and health care, and receive product discounts, there are limited or no paths of career advancement. A May 2016 report with an anonymous retail employee highlighted a hostile work environment with harassment from customers, intense internal criticism, and a lack of significant bonuses for securing major business contracts.

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Overview of Apple Store

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  • Lots of staff in the store but getting an honest answer from sales people is more difficult then pushing a sheep through a fence. I came in to ask about the warranty on the screen protectors and immediately Chad the almighty genius Apple associate was prompt to assume me that unless he is blind there is no warranty on screen protectors. I was off-put because when I purchased my phone and screen protector at the store, Sally the sweet girl that sold me the phone originally was insistent that if the protection screen is damaged I can have it replaced under the two year warranty. Sensing a tab bit of insincerity in Chad's demeanor, I asked to see the packaging. Sure as the night is dark and the sun is bright there it read on the box that there was a two year warranty. Chad didn't care. He ain't replacing sh**. I asked to see if I could see how the second screen protector they offer looked on a phone (clear instead of a matte consistency). Chad was quick to assure me that he would have to destroy the packaging and he was not willing to go to such extreme lengths. It's seems as though not a single associate in the store uses the screen protector on their phones so I thanked him and left. All I wanted was a new screen protector and I wouldn't mind paying for a new one but after the turds I was fed my stomach was uneasy. One star because Chad sucks.

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  • Bought a brand new Apple TV and tried to exchange for the Apple 4K a few weeks later and they don’t accept exchanges. Would have been nice if the sales associate told me a new Apple TV was coming out in a week. Well maybe this wasn’t a fruitless trip as my smart case was falling apart and perhaps they could resolve this matter. Nope. They won’t replace that either. Since “it’s cosmetic”. Nothing like having pockets full of rubber shards daily. Go Apple your customer service rocks.

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  • It’s always good to have an apple store nearby. And this one just serves the right purpose. Love the hospitality and they way things get done there.

  • It a great place. The customers Service is awesome. Every time I go there it feel like the future. I recommend at least one to drop by to see it. If you have mac and iPhone issues this is the place to go to get it fix.

  • Terry or Donnie are my go to staff here, always helpful and very knowledgeable. Genius Bar appointments are made on the Apple store app, much better than having to wait around for 2 hours so that they can fit you in.

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