Hertz Rent-a-car, San Juan
Hertz Rent-a-car - A Quick Overview[Contribute/Review]
Address: 0901 Calle Brumbaugh, San Juan, 00925, Puerto Rico
Timings: 07:00 am - 04:00 pm Details
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Hertz Rent-a-car, San Juan Reviews
Friendly and professional person at the desk. However, there is not a big selection of cars at this location and they have only one person there who does paper work and gives you a car, which makes a long wait if there are couple of people in a line.
Booked the night before and got a great rate online. Shame it closes early (4pm I think) but you can park overnight at the port car park for not too expensive and return car in the morning
This weekend in Puerto Rico was almost perfect. But the Hertz employee (yellow hair) had to play the party pooper: we tried to rent a car early in the morning and he offered us a renting price 4 times higher than expected, and at the same time his attitude was negligent. He made us think that we couldn't rent with a debit card, so that he doesn't need to work. We were deeply shocked. Pathetic, shameful. I have never seen that in a lifetime of car rental. We went to Thrifty and it was a very professional, enthusiastic, incredible experience.
Not honoring reservations because of a reservation "backlog". I went 1 hour early to talk to the front desk rep to confirm the car would be ready and he told me there just weren't enough cars at Hertz in San Juan so it would be a 2-2.5 hour delay to get my car. Try Target rent a car if you are looking for a better experience! They will pick you up from the Sheraton / OSJ and drop you at the airport the next day as well.
Horrible just horrible. Never again.
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About Hertz Rent-a-car, San Juan
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