Mantra Towers Of ChevronCurrently Open [Closes at 08:00 pm]
- Address: 23 Ferny Ave, Surfers Paradise QLD 4217, Australia
- Timings: 08:00 am - 08:00 pm Details
Mantra Towers Of Chevron - Review
This is a comprehensive travel guide for Mantra Towers Of Chevron located in Surfers Paradise, Australia.
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Mantra Towers Of Chevron, Surfers Paradise Reviews
The Mantra Towers of Chevron is one incredible place. The location is right in the guts of surfer paradise, the hotel provides transfers for free. We used these to get to and from the theme parks. The pools were amazing, indoor and outdoor all fantastic. The room was very nice and clean.
I stayed at the 32nd floor.. And all I can say is.. AMAZING!! I was over the whole city and from the balcony I saw some whales!!! The staff is amazing, the resort is the best I've ever been to so far. Literally worth the price!
Honestly, when we got there our air conditioner wasn’t functional for 2+days, we asked reception MULTIPLE times for it to be fixed. You don’t receive clean towels or ANYTHING each day. We also requested and early check in and late check out, neither of those thing were provided. We had a trundle bed that was meant to be supplied to us on the first day we arrived, it was not supplied until the third day and then they tried to charge us for the trundle bed. Other than that close to everything. Location good, actual stay, not so much.
Not only was the room dated, service terrible and bed back breaking. But the hotel spa and indoor pool were closed due to bacteria issues! This is meant to be a family friendly resort, which family would be comfortable allowing their children to stay anywhere near a resort which had pools closed due to bacteria issues. DO NOT STAY HERE!
They customer service team really need to be trained again specially the managers, They were being rude and showing attitude, all i asked is that my room doesn't have Privacy can you guys please change my room My bedroom was right in front of the pool every one passing by was looking inside i had to keep the curtains closed, first they said give us some time i will call you back, they never called back i had to go back to reception to find out, Emma was the manager, instead of serving me and understanding my problem showing me attitude instead of serving me, she was having a chat with her coworker not even looking at me if i exist or what. which made me angry Another manager her name is Michelle, instead of being professional she is telling me " i will take my staff side and i won’t give you a Free upgrade" which I never asked for upgrade all I asked was to change my room. They didn't give me another room so i had to pay for upgrade. which was only $10, its absolutely not worth it to give a bad customer service. They Never Apologised I was really disappointed, I always used mantra group, Mantra group should never let their workers damage their Reputation. The Hotel Is Nice & Clean Very Good Location with Great View
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