Shangri-la Hotel, Sydney
- Address: 176 Cumberland St, Sydney NSW 2000, Australia
- Ticket Price: Free
Shangri-la Hotel, Sydney - Review
Shangri-la Hotel, Sydney is situated in Sydney, Australia.
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Shangri-la Hotel, Sydney, Sydney Reviews
I am so happy that I chose to stay in your hotel, and my rooms had the most spectacular views that I could’ve hoped for. But I had a problem with my first room, where I could smell gas in it after they worked on my heat, and the next room had a ton of trash behind the sofa. Because of all of this I was given various refunds and considerations and all of those things are very appreciated by me. I was also sent to the airport with a delicious box of food, exactly what I asked for, and that made me very happy and I also appreciated it. I think that your customer service is very good. I think that your hotel is Spectacular. I was also given a birthday cake for my friend which was lovely. However, there is much room for improvement when it comes to the housekeeping. Also, it is dangerous to have unclean air going into a room. I didn’t really feel it was taken seriously enough. I had to work a bit too hard to receive the compensation I felt I deserved. I am glad that nothing happened to me but it was very scary to be in a room with a terrible toxic smell.
Nice room, great view. Loved the complimentary fruit and water. My son pressed the do not disturb button and we went out for the day but it was no trouble to have our room made up that night while we went for a swim. All employees were very friendly and helpful. We loved our stay and are excited about coming back.
Hi, We choose the hotel for our wedding night accommodation and were blown away! Upon arrival we were notified that we were upgraded to the Royal Suite. We were excited, but didn't know what to expect until we walked into our rooms, or rooms I should say! It was an amazing experience to be able to stay in such a grand room for our wedding night. We were both so excited, I was running around in my wedding dress! The suite was beautiful, with spectacular views of the city, both the harbour bridge and opera house! The grand piano, fire place, and everything else was just superb!! Sincerely, a HUGE thank you from both of us for upgrading and making our wedding night one to remember forever!! Thank you, Maria & James Parker.
the Filipino dinner at the 1st floor restaurant was not a quality event as far as the food went and the service was haphazard on the night. orders for drinks were taken and then forgotten/not delivered. It took the gloss off what was an otherwise pleasant stay. The bottle of Champers for our 49th anniversary was a nice touch and much appreciated. The porters and concierge staff were top class and extremely pleasant although I would suggest they be outfitted in decent fitting jackets for their uniforms.
Very friendly and attentive staff - professional. Cannot fault our stay. I used your app to book and check in and out - very easy. Excellent weekend package including Valet Parking which is excellent and the reason for choosing your deal. In Sydney parking is always overpriced so including in the rate is a best seller. Keep this deal going as a standard package. Thank you!