Tile Outlets Of America - TampaCurrently Closed
- Timings: 11:00 am - 05:00 pm Details
- Ticket Price: Free
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They have a bigger selection than I expected. Found some tile I liked and the price was good. Just took a little while to get help.
We had leftover products from a bathroom remodel we did. We had 4 boxes of left over tile all unopened. We took the Receipt to the cashier (female) said okay no problem pull around. As my boyfriend pulled around and the worker helped to unload. I approached a male cashier with the receipt and said okay I’ll refund will be a few mins. He was looking something up for another customer I guess. After it was all unloaded a 3rd cashier who was not standing there before stepped up to help him but said we were passed the 90days and could not return. Called a manger who did agree to refund all items but not the tile. Now I appreciate that at least and understanding we should have seen that we only had 90days. Couple months over that. However two cashiers looked at it and obviously just didn’t notice that I guess but say that from the start. Not 30mins later once it’s unload and in the showroom. Was a lesson to us to read the return policy but should have stood by what two employees had agreed to already. Don’t waste our time or the employees time unloading the boxes.
Great store. The associates are very helpfull and Knowledgeable. The store has never looked this good in the 13 years I’ve shop with them. Great choices in tiles. Met the new GM and let him know how impressed I was with the changes and how much I appreciated the store being taken care of once again. Check out processes has improved enormously.
Absolutely EXCELLENT!!!! I wish I could give 10 stars. Let me explain.... I purchased some ledger tiles and ordered some corner pieces to go with them. A long story short... the corners were wrong. Turns out that there was a problem with the supplier of the corner pieces. I spoke with a manager named Rickey. Very professional and honest with me. I sent him some pics of my project and he came up with a solution to help me AND save me money. Also, Javier was very helpful and Ash at the sales counter was awesome too. I WILL RECOMMEND this location to all my friends and circle of influence. Being in retail for the last 22 years in Tampa ( I own T&D Golf on West Waters), I really appreciate businesses that make things right when sometimes things go wrong in life. I am extremely happy with the way I was treated and will definitely by back!!! Here is a picture of my project in progress! Thanks again Tile Outlets on Hillsborough Ave!! Ben Smith
After over hearing what I'm assuming was a manager talking to an employee, I left the store completely disgusted. I was shopping for my home and I over heard a guy telling another guy that next time he leaves something there he's going to be fired. Short Hispanic bald with glasses was the guy that was yelling at the other kid. Seems like a hostile environment so I took my business elsewhere because I will not support a company who treats their employees badly. Its unprofessional especially when your out in the open and infront of other customers such as myself. I will tell all of my friends and family about my experience there.