The Clarence Park, TorontoCurrently Open
- Timings: 08:00 am - 10:00 pm Details
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The Clarence Park, Toronto Reviews
Just a 10 minute Uber away from Union Station, the location is in a fantastic place. The regular private 2 person room is small, but decently sized for two. Water pressure in the shower is on the weaker side, but that wasn't a problem for any of us. We booked through them on the phone because the site was trying to force a different currency. There was a bit of a miscommunication that we only realized once we arrived at the building, but the staff did a great job of honoring what was discussed and I'm absolutely thrilled with their level of customer service.
Staff seems to be not good organized. It's not the cleanest place but it's ok. The kitchen is not that great as described on their website, it's just huge... I got the possibility to extend my stay, but they didn't tell me I would have to switch rooms and would only get an "emergency bed". Had same problems with that, the day I had to switch rooms. They just should have told me... When I prepared my new bed the bed broke, but the staff tried her best to let me find a solution. After a while I got offered to sleep on a couch in the common room. For free. But shortly later she found out, that someone canceled his stay, and I could have that bed. Oh and the wifi didn't work either during my stay...
The kitchen is amazing. They provide us free milk, cereal. Everything is perfect but domitory is so dark.
Great dorms in a nice location! Bathroom could be better. Friendly staff. Wifi was terrible and should be fixed.
First off, the pros: The staff and other boarders are all such kind people! Everyone I met was friendly and willing to have conversations. The location is very walkable and good and it didn't feel /too/ dangerous waking around the area at night which had originally been a big concern of mine. The hostel is close to a lot of small neighborhood-style grocery stores so affordable meals were accessible. It was also within a short walking distance to busses and streetcars. Secondly, the cons: 1.) I had to wait for over an hour for the manager to show up to check me in and to get my room key. None of the other staff could get ahold of her by telephone and by the time that she actually arrived on the scene the reception/lounge area was filled with a queue of people trying to check in. 2.) None of the entrances to the property are even remotely accessible to people with any sort of physical disabilities, minor or severe. 3.) The room, kitchenette, and bathroom were all dirty. There was a layer of dusty, grimy filth on the kitchen counters and floor. 4.) the bathroom specifically was unacceptable. The mirror had shattered, cracked glass and while it had been mostly glued back together it did nothing to minimize the creepy, seedy hotel vibe already present. The water heater for the shower in our unit was broken when I arrived and had evidently been broken for more than a day prior to my arrival according to other tennants. It's Canada. There shouldn't be an issue with patrons bathing in frigid water (and when I say frigid I MEAN it! It was as cold as the natural spring waterfalls surrounding my home town at a significantly higher mountainous elevation! My shower in a big city should not be like that!). Regardless, the shower was never fixed during my stay. 5.) The area surrounding the hostel are extremely poorly lit at night. And while I didn't feel particularly unsafe at 10pm coming back I would have been really scared to walk that area in the later hours of the night. Thank God for Über is all I can say. 6.) A lot of homeless people hang out right outside of the building. Granted, it's right in front of a park AND it's a big city so Its not too unexpected. Most people were nice but it wasn't wonderful waking up and walking outside to see the one green area for blocks and smell nothing but urine, vomit, and have people who are clearly inebriated yell at me to give them money then get mad when I ignore them. I chose this hostel because it was a little away from the city center and had been hoping to avoid such interactions. I ended up leaving early and staying with a friend sooner than planned because my experience was so horrible. Thankfully I at least had an out. I feel bad for the other tenants who paid in full in advance for longer stays than me! I would not recommend staying at this hostel. The people may be nice and it may be in a good location but for the price that it was and all of it's negatives it really isn't worth it.