About Novotel, West Drayton
Novotel (pronounced as Novo-hotel) is an upscale hotel brand within the AccorHotels group, typically slotting between the Mercure and Pullman brands. Novotel has close to 400 hotels and resorts in 60 countries.Wikipedia
Overview of Novotel
Novotel is a place in West Drayton in the country of United Kingdom. Don't expect lot of visitors to Novotel since it is not a popular tourist spot in West Drayton.
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Share your experience - Rate Novotel, West Drayton
We loved our rooms, our welcome was lovely. The girls that checked us in were amazingly efficient We had a relaxing drink and snack food after a very long flight. The lovely lady at the bar certainly looked after us. Breakfast and staff were very accommodating. We highly recommend the Novotel Airport hotel. The next morning when we wanted a taxi to collect our hire car they were so helpful and efficient. We will use this motel again on our return to the UK.
Overall my stay was what I wanted ahead of an early flight. Check in was straightforward and friendly, although I did have to prompt for information on registering for room service- rather than this being anticipated by the staff. Room was comfortable and a good size. Bed was fine as was the bathroom. A foldaway bed was fully assembled next to the main bed - despite the booking being for a single occupant - not a deal breaker but obviously made the room less spacious than it might have been. On my arrival there was no remote for the TV - quickly remedied when I called reception but another example of a missed detail. Ordered room service meal - no issues with this - selection, quality and delivery all fine. Didn't use any other hotel facilities so can't comment on these. Check out was very straightforward and quick enabling me to get away on time for an early flight.
We had checked in online and arrived about 11;30pm. When we got to the room ( family room for 2 adults 2 children) , there were only 2 towels and no bedding for the sofa bed. I went down to ask for towels and bedding and to place a food order. We chose things with 24 hour symbol. Half an hour later we had not received anything. I went down again and this time somebody brought up towels and bedding but no sign of the food. So I went down again to be told that the kitchen was closed. However, a helpful employee said that he could do a pizza . We did get a pizza but we had to wait another twenty minutes. It was almost 1.30am before we got some food. Breakfast was good.
Overall experience I got to say that your Hotel was very disappointing. Here is why: Restaurant Staff, night shift, unfriendly, poor service and food was awful! The Waitress rather set the Table than serving 8 People at the Table, we had to call her over, during a Time it was not busy. Pasta that my Friend ordered was not eatable, not even a Dog would eat something like that, yet when we complained about it, there were no apologies about it. And service even during the entire night was simply put not professional and not attentive, missing drinks, having to remind them several times about it, serving a "Hot Chocolate" cold, when asking to re-heat it, the drink was taken back and never served again. Instead of being heated up and then served. You're House Rules of not being able to swim in the Pool when being alone does not make sense, meaning I can enter the Pool (Which is the Size of a Kids Pool) but if I am alone, I am not supposed to swim, that is just plain stupid and not acceptable rule you got! On Sunday, when an Event which I was part of, was still on, your Event Staff found it appropriate to be disruptive by guiding other Guest's through the Hotel, being noisy and talking loud. I was thinking to hold an Event at your place, but after that experience and the disrespect and unprofessional behaviour of your Staff, I will for sure not make the Mistake to do that. Get your act together, because you are a 4 Star Hotel and supposed to deliver 4 Star Service, on all Levels, Restaurant, Event & Hotel Management, not 2 Star Service.
I stayed at the hotel for Andy Harrington's Public Speaking University training. It was super convenient to have a room at the same place, without having any commuting times to another location. All staff members were very helpful, approachable and friendly. A few could do with a bit more smiling at customers, but they were still doing their jobs well. My room was very comfortable, bigger than my bedroom at home, the bathroom and toilet were in great working order and I loved to see the sunrise in the mornings. I was missing one or two more drawers in the room for storage, but it wasn't something I would rate a place down for. I would like to thank everyone for their great service and will recommend you to people as a great place to stay if they have to stay over at or near Heathrow.
- Nearby Attractions
- Leonardo Hotel London Heathrow Airport
- Yiewsley & West Drayton Community Centre
- Hotel Novotel London Heathrow Airport
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