Traveler Reviews

• Erica_o 01-Aug-2023

  Worst experience ever!!! Although all the services I bought was delivered, it was a real nightmare... no one from the operator (Neon Tours) would give me informations and reply my messages or answer the phone. I bought a package to go to Capaddocia for 2 days from Istanbul and at the night before flying, they just said to me all the informations about my tour and flight was attached to my voucher, which wasn't!!! I had to go to the airport and didn't know what company or flight I was (it was a kindda lottery!!), they didn't let me know in advance where or who were going to pick me up at the airport or to the tour, or the balloon ride. If you like to not know the informations you will need to do a tour, go for it! But if you believe the least the operator could do is to give the necessary informations about the tour you have paid, run away fast from this company!!!!! I had to ask for help from Viator and even pp from Viator they didn't reply... so, avoid this kind of stuff and buy a tour from a local Cappadocia operator!!!

• Abby_s 09-Feb-2022

  Great tour. Our guide (Famous) was so knowledgeable and friendly and went out of his way to make us happy and ensure that we understood everything. Learnt so much from him, not just about Cappadocia but also Turkey more broadly. We saw all the major sights of the region and had the opportunity to eat amazing local food. We are genuinely wary of shopping tourist traps but, in this case, the shops we stopped at were producing genuinely high quality and authentic goods. Would highly recommend

• Cejeffreys 16-Sep-2019

  I wasn't told that I didn't have a return flight from Kayseri to Istanbul. The price was too high considering it didn't include a balloon ride.

• Carolinej1560 14-Sep-2019

  I wasn't told that I didn't have a return flight from Kayseri to Istanbul. The price was too high considering it didn't include a balloon ride.

• 2kwan 29-May-2019

  Cappadocia is great, a place must visit. But the communication with the Reservation coordinator (Muset Belge) of this operator is below satisfaction. They never provide details like pick-up time proactively and reply your email really late and sometimes just don’t even bother to reply. The only time they proactively provided information to us was to inform the cancellation of hot balloon tour. Then no more details about the refund. Even we send email to ask the refund details, I get no reply after 4 days until now. I think cancellation of hot balloon tour happens quite often. They should not take so long time to process or to reply a daily enquiry? Even you need time to process, is an acknowledgment email confirming that you heard me will be good enough customer service ? Now after going thru the comments/reviews here, I understand it is quite normal for Neons Tour’ guest experiencing bad communication with the operator. I am afraid that my money will not be refunded, so I write a public comment here. Pls confirm my refund status of booking BR-694755154 and Itinerary # 7424936301349.

• Umesh S 20-May-2019

  Some key areas to note: Itinerary: • We booked and paid 5 months in advance so booking of hotels should never have been a problem yet leading up to the tour date, there was constant changing of hotels by Neon - for various reasons. • We were also told certain optionals could be booked during the tour (more on that later) Hotels: some good, some really terrible. Our suspicion is that Neon booked cheap hotels. to be clear, we asked, no good explanation. The biggest unanswered question is why we were moved from Çanakkale to Temizel – 2.5 hours away • Neon said there’s a festival so all hotels are fully booked. But we paid 6 months in advanced - surely an experienced tour company knows this and plans better • This had a massive impact on touring and driving plans for the next day Optionals: If Neon says to you that you can book optionals on the tour - don’t listen. Book in advance for the Hot Air balloon in Cappadocia. • Our group of 14 were the only ones who pre-booked for the Cappadocia Hot Air Balloon ride (not through Neon) - Food: • Dinner at some of the hotels were tasteless. • Consider taking your own spices and sauces Again, overall, between Thompsons Travel and Neon Tours, I would be highly skeptical using booking any tour through you again or to recommend you to anyone else. You really disappointed a large tour group and we heard people from other tour groups had the same complaints.

• Sktulshyan 19-Mar-2019

  One of the superb place I ever visited. A place worth to visit with family. A great combination of ancient and interesting places.

• Davids23522 19-Mar-2019

  We normally do not take hot air ballon ride. It is usually a rare event I would say. This time my wife and I took it by joining the 2 day Cappadocia tour when we visited Turkey and we opted to have hot air ballon ride, it was a right decision. The ride was never cheap but we never regretted the choice and we had the once in life time experience. The coordination by the tour operator for the whole trip from hotel in Istanbul to airport, plane trip to Cappadocia, transfers, ground tours, ballon ride, etc., until we returned to hotel in Istanbul was fantastic and seamless. We were very pleased. The beautiful sunrise scene with so many hot air balloons flying in the air, making it a picture perfect. Never miss the hot air ballon ride in Cappadocia!

• Leanaalba 01-Oct-2018

  the whole area is packed full of exciting landmarks and ancient treasures and the balloon ride is a great way to kick off the day.

• Rashmi Pradeep M 12-Jul-2018

  The trip was exciting, adventurous, affordable, and relaxing even though it was a last minute thought. All within 2 days without any rough edges. The accommodations were very nice. The pick-up drop off smooth. The group of travelers that started off as strangers who became buddies at the end of 2 days was a bonus. The guide was extremely knowledgeable and very helpful. He encouraged us to get the best out of the adventure.