My flight arrived on time, it took more than 2 hours to
pass immigration and get the visa-on-arrival.
I called the agency, I tried contacting them by chat, no
One guy from the Tourist Information at Bnagkok's airport
knew the driver, he called the driver and the driver's
response was "I was there waiting for them MORE THAN 2 HOURS
and they never came, so they must take a taxi and pay on
their own, there will be no refund for the service and I
WON'T GET BACK TO GET THEM".
I understand that there are other people waiting for the
service, however the driver's response was THE WORST EVER...
I wasn't expecting that answer from the agency, coming from
a 5 hour flight at 1 am in the morning and waiting for the
terrible process of visa-on-arrival at BKK's airport which
is THE WORST EXPERIENCE FOR A TOURIST!!!