I have booked many tours on this site. All were good
except and bad experience at Vatican.
We had booked this tour after checking that it is wheel
chair accessible, as me and my wife are 85 and 80 years old.
Although we can walk few distance but not long distance.
When we reached office we were not shown the video as
mentioned in the tour details and we were not provided with
audio guide. So we enquired about the guide. We clearly
mentioned that we are two people on wheel chair. The guide
was arranged after discussing the wheel chair accessiblilty.
The guide at colloseum and Roman forum was indeed very good
and very helping. I appreciate her for the knowledge she
had and for her very helping behavior. Although it was rough
and rocky area but still she helped us and we could visit it
very comfortably on wheel chair. She guided us to elevators
so that we see all floors of colloseum through top and we
really enjoyed the view.
We then reached Vatican. Guide was a different person here.
We had a very bad experience from this
guide at Vatican. She was very arrogant and not willing to
listen. Then she agreed to take us along and another guide
took us. He knew very well that we had two wheel chairs,
yet he made my relatives push the wheel chair all along the
steep ramp of five floors at museum in one go, nonstop ,
although there was a beautiful large elevator there.
There was good arrangement for wheel chair tourist but our
guide didn't mention at all about the elevator route and
just left us at stairs asking us to lift the chair and climb
The security guards were very reasonable and caring. They
suggested and directed us to elevator and we made our tour
on our own by elevator. Thanks to security guards.
I just wished guide had told us this and directed us to
elevator. Probably the senior female tour operator was
worried we would ask for refund if guide doesn't accompany
us, so they forced us to push the wheel chair on steep
ramp, just to make sure that we leave the group on our own
so that they are not liable for refund.
It made us feel so disgusted that there were very good
elevator arrangements already there, but guide never told
this, or directed us to elevators, and watched us struggling
pushing the wheel chair on very steep ramp where even a
normal healthy person would get tired and panting.