Traveler Reviews

• Jennifer_b 10-Aug-2023

  The tour guides were great. They were on time for pick up and drop off. The tour gave us sufficient time to see the sites and the food was great.

• Charles_c 03-Aug-2023

  We throughly enjoyed this trip. It was all day (a little longer than we though) but we had a very nice time. The cenote was a great experience even though I lost the key jumping in and had to pay $300MX ($17USD) for losing it. If you go in the summer be prepared for the sweltering heat at the ruins. The last city we went to, Valladolid was very nice but with only 30 mins there it really wasn’t worth the stop. We also were told we would be back to our resort by 7pm (we planned for 8pm just in case) but we didn’t get back until after 9:30pm which was the only criticism due to us having dinner plans we missed. Also the process at the beginning really slowed things down by having us shuttle to Cancun then having to walk deep into the shopping center to get our bracelets to sign in. Then we had to wait to get on our bus. It felt like a lot of time was lost in Cancun. That should be tightened up. Tour guides were great however and we had a very nice day.

• Raul_r 26-Jul-2023

  What an amazing unforgettable trip! The tour guide was great and very knowledgeable, you could tell he loves what he does. Just a fair warning trip, will be an all day thing, but it is worth it! They pick you up from your hotel and take you to Chichen Itza which is about 2 hours from Cancun. For the price, it is a steal between everywhere they take you. Bus was air conditioned and spacious. The team was great and friendly and very well organized. Would recommend everyone to take this trip and tour guide!

• Julia_s 17-Jul-2023

  A well-organized tour that had something for everyone. Really appreciated the taster tour of so many experiences: - a couple of hours at Chichen Itza - a very fun hour at the beautiful cenote Samaal - Mayan cultural taster + lunch buffet, and - brief stop in charming Valladolid The tour was very well organized and professionally run throughout. A couple of minor improvements would make the experience perfect: - shorter wait after early morning hotel pickup as instructed for 645 - which probably could have been 715 instead (we waited about an hour after arriving at the bus meeting point, and had arrived so early that the public restrooms at the shopping plaza were still locked) - clearer English or written instructions/flow of logistics at the cenote about how to pay for and receive the mandatory life jackets + locker keys, to avoid losing time during the short stop. Thanks to Fred and the rest of the guide team and Fundación Maya for an excellent bus tour overall.

• Alee_h 27-Jun-2023

  Chichén Itza was amazing! I'm so glad to book with Cancun Bay Tours. All entry tickets were included in the price so their were no hidden fees. If you do not buy the premium package be sure to bring lots of water or stop at the shop to buy ice cold water. The cenote was amazing and felt great after being at Chichén Itza. It was a very long day but was totally worth it.

• Jar B 06-Jun-2023

  In the AM, pickup was on time with an AC van to the meet up point. Both guides (Tomas and Fred) and the driver (Ricardo) were friendly and helpful. Lunch was delicious, and all the excursions interesting (albeit the heat was a hindrance so bring water, hats, umbrella, etc.). Favorite part had to be Cenote Samaal and Valladolid - probably because the heat was down, but wish we had more time in the Cenote. Just a tip, do read what’s included/excluded and whatever recommendations are provided to be fully prepared for the day! (i.e bring cash). The bus was comfortable with a bathroom in the back. Would recommend this tour for all ages!

• Maria_p 03-Jun-2023

  Everything was amazing!!! The stuff, the places, the food and the souvenirs that we bought !! Amazing experience!!

• Emilioelvio_f 13-May-2023

  Muy larga la excursión. Muchos lugares que solo son para hacer compras. La excursión que valió la.pena es chichen itza aunque faltaron lugares dentro del predio oara recorrer con el guía y cenote. 14 hs de excursión muy larga. Con 6 hs era suficiente.

• Marialuisa_r 07-Feb-2023

  Pick up from hotel was perfect and punctual. We did not realise we would have to go to another location to queue and pick up wristbands for an hour. The instructions were not clear at all here. We also had to pay an additional 32usd which was unexpected as we had understood everything to be included in the original price stated here. Eventually, we were ready to depart and we first stopped at the buffet restaurant however as we had to wait for our slot, we had some time in the local shop. The food was fair. We then arrived at Chichen Itza where we had an hour long guided tour with Tomas who is very knowledgeable. Chichen Itza is a very interesting archaeological site and well worth a visit! However it is full of vendors even inside which was unexpected and they’re cheaper than many others. We had another hour to wander around ourselves (felt quite rushed, would’ve enjoyed more time) and then hurried back to the bus to head to the Cenote Saamal. We arrived and it wasn’t too busy. When we left the queue was extraordinarily long with other tour groups that arrived after us. The Cenote was beautiful. Final stop was in Valladolid which again was a very short stop. Returned to Cancun around 9pm with the bus dropping us all off at our respective hotels. Our driver Cesar was excellent. All in all it was a worthwhile experience but too much emphasis on selling.

• Erin_b 05-Jan-2023

  Great guys! Francisco was a great and patient guide. Highly recommend the tacos at the reservation. Definitely pack a rain jacket and wear shoes meant for walking.