Traveler Reviews

• 355wendim 18-Aug-2023

  Great tour guide, but too much wait time in between activities. Lunch was below average. The ATV's were the beat part

• Adrienne_q 13-Aug-2023

  Hearing the history of the ruins. This is my 3rd visit to Chichen Itza and the first for my daughter. So amazing! It is disappointing though to see how this archeological site has turned into a flea market only a few yards away. Our tour guide at the ruins was fantastic; however, there were some logistical issues that caused me to rank this tour a 3. I believe that I along with maybe 3 other people were the only English-speaking people so the entire bus ride was in Spanish with a little English thrown in here and there. I caught most of the language on the tour from taking Spanish in school, however, missed key information about the first stop being for lunch AND the cenote. The tour guide let us out and it seemed like after leading us into a shopping area, we were ushered into the buffet area to eat. My daughter and I looked around and wondered where the rest of our tour had gone other than a few people that looked familiar. We assumed they were in the 2nd buffet area that was mentioned. After eating we realized that we had another hour at Chichiken so we sat in the hammocks. It finally dawned on us that this stop also included the cenote. We decided to walk up a path and sure enough, we saw signs directing to the cenote. By this time, there was only 20 minutes remaining before getting back on the bus so we took a few pictures and headed back. We arrived at the bus and the driver put up his hands that there were 7 minutes left before we could enter. It was hot as ykw with a 108 degree heat index. Others who attempted to get onto the bus during the last 5 minutes were also ushered away. At Chichen Itza, our tour guide did think to pair us with another guide who was more proficient in English. This was great. This guide switched back and forth between the 2 languages with ease. Only problem, we had to keep an eye on the time since we were now separated from our original tour group and did not want to be left. Our original guide made the statement to "be back at 4:25 and we're leaving at 4:30 pm" in a harsh tone. I did not want to be THAT American and complain about not being catered to in a Spanish-speaking country. It seems that when reservations are made, there could be a predominant language inquiry to make sure English-speakers are grouped similarly like what was done at the Chichen Itza stop. The time to change clothes seemed rushed and had we known the order of stops, I definitely would have already had my swimsuit on underneath my clothes. Mute point since we didn't know the location or timing of the cenote anyway. We were told that we had 10 minutes to change into swimsuits. A bus full of women with 4 stalls. I don't need to say more on this. I decided to step outside the restroom and stand in the doorway to keep an eye on the tour group to make sure we weren't left. A man came to the door of the restroom door (other English speaker) and was urging his wife to hurry because the guide just said "OK, we have everyone so we can now proceed to ..." No he didn't have everyone because my daughter and I and now a gentleman and his wife were still missing. The general area is marked by paths and you probably won't/can't get too lost but you don't know this initially so does scare you a bit. Overall, our initial guide (on the bus and Chichiken stop) was not giving off friendly tour guide energy. Borderline abrasive and rude. He was just OK and my daughter even commented "I don't think he likes us".

• Rob1andfamily 13-Aug-2023

  Perfect experience. Entire family of 6 enjoyed it. They all agreed that the van was comfortable for the long drive.

• Y4277evbruceb 10-Aug-2023

  The tour was fun in general. The cenote was nice to swim in and Chitzen itza was amazing Though this tour. Took from start to finish a total of 15hours(!!!) Usually, the last in the bus would be last out as well, though, this wasn't in our case. After pick up, we spent around 2h to pick up other people at hotels before we even headed towards the Cenote and Chitzen itza. The available time in the cenote was fine, but the company they used make you go through a 'sales pitch' first and a market for obsidian glass before you were even allowed to go to swim as you needed your bracelet. Also, it wasn't mentioned you needed to purchase another bracelet per person for the rent of a life jacket either, which is required to swim in the cenote. After the cenotes, they first go to a little town to 'shop' for about 20-25min before you are finally headed to the Chitzen itza. At the chitzen itza, we only got approx. 2h to see everything, but frankly, that time flies by more quickly then you think. 3h would be a good minimum. When you think you're done and headed back, youre mistaken. 10minutes after leaving, they take you to another shopping / toilet opportunity. All with all, the amount of 'pointless' stops has been a bit too much and that ended up bringing us back to our hotel 15h after getting into the bus. Again, the tour itself was great, but its probably better to book something to do cenotes and chitzen itza separate as there are tons of cenotes everywhere anyways.

• Bat56 09-Aug-2023

  The vehicle was spacious, air conditioned and quiet. Our driver was great - suggested a guide for our arrival at Chichen Itza ( which saved us a bit), called ahead to arrange. We had the vehicle/driver for the day, so had time for a visit to the Old City of Villadolil - great lunch and history, AND had time to do a Cenote visit but one of our party had urgent work commitment. All around great experience...as were each of our times using USA Transport.

• Charlie S 07-Aug-2023

  We used this company for all our transport..from/to airport, excursion to Chichen Itza, to and from the ferry to Isla Mujeres. Always on time and on point! Excellent, friendly and engaging drivers . Highly recommend USA Transfers !

• Superpop23 05-Aug-2023

  Punctual and friendly. Drivers are on time and friendly and great feedback on what’s is happening in town. Highly recommend this transport service. Have used them in all my visits to Cancun.

• Trip18453298547 14-Jul-2023

  The trip from the airport was easy. Our drive was very help and got us to our destination in a timely manner.

• Girlygfabulous 24-Jun-2023

  Vargas was a great driver, the best one we’ve had since we first started visiting Cancun. The vehicle was very clean and taken care of. The driver was extremely friendly and courteous. Keep up the great work.

• Rianne_b 20-Jun-2023

  Really great trip was good stop offs along the way. The tour guide was extremely knowledgeable and passionate about his history which was lovely, and it was very informative. Do be warned though there is no water on the coach and it is a very long day (around 14 hours) so be prepared for the heat and bring plenty of water!