Traveler Reviews

• Bhanu_r 18-Dec-2022

  Tour guides and driver are very nice people. Just know that they consolidate people (us) from multiple sources so what you read may not be exact .. like mentioning no beef/pork will still get you pork sandwich in bus. No water offered in bus until you stop for lunch (take you water bottle) Collecting people and putting in big bus means you may start at 6:50 and big bus start at 8 or later,return at 9 PM. Chichen itza is great, cenote fine but last stop is avoidable. All ok , just be realistic in expectations. They deserve the tip but trip feel long and tiring so don’t do it next day after arrival . Rest up and take a hat/umbrella with you.

• Rosa I 15-Jul-2022

  I wish we would had gone to the cenote first to avoid crowds and have more time there not just half an hour. The market visit was more to push people to buy & prices were so expensive as well. I was so disappointed about this, because the tour wasn’t so cheap to begin with. The non working bathrooms in the bus was not a pleasant experience for sure since we had to spend a lot of hours on that bus. The quick stop to Valladolid to grab food and use the bathrooms because we had not fully functioning bathrooms on the bus was kind of dissatisfying with the exception that we needed to get something to eat. The Buffett provided by the tour was not that great either. There were only few selections in food and were very cheap. Overall I wouldn’t recommend to book a trip to chichen itza with Cancun bay unless it includes two to three activities max and have fully functional bathrooms on the bus.

• Jani_s 05-Apr-2022

  What a long, long day. 14 hours from pickup and drop-off back to Playa. Chichen Itza was great. Cenote too, but there were about 20 busses at the same time. That was chaotic. Buffet lunch was awful. Tour guide Victor was great, so funny and knew everything about Mayans.

• Cara_j 04-Mar-2022

  Gonzalo was amazing and was so knowledgeable, it really felt like an enjoyable history lesson. Everything was beautiful, the food was great. Juan was an excellent driver and everyone made sure we got to and from each destination safely. I enjoyed this tour and I would not change a thing. Word of advice though, make sure you have a good amount of cash or pesos because Valladolid had some food spots that did not take card.

• 949sabrinaz 25-Nov-2021

  We were on the tour with Juan, Andres and Adrian great guides and driver. It was a fun trip and beautiful area, learning the history about the site and walking around was a good experience. Unfortunately at the end, when we changed to a different bus for fast travel to Sandos resort on Tuesday, a phone fell out of a pocket and into the van and it was impossible to contact them the night of when we realized it went missing. You would hope that there would be some logistics to be able to return a missing phone from a van when they have a list of all the people from the resorts and that the resort would be able to contact them. Sad that it ended on a bad note and those photos are lost of the day.

• Selaridel 23-Nov-2021

  Overall, it was ok. The tour guide, Juan, had good knowledge about Chichen Itza and its’ past traditions. Juan was quite funny most of the time in both English and Spanish, no complaints there. However, the piece that most left a sour taste in our mouths was how the tour guide(s) handled the drop-offs. My husband and I were left feeling pretty disregarded by this tour company. We were told that, because our hotel was located in the Cumbres area (which isn’t far at all from the hotel zone), the travel bus was just gonna drop us off en el Centro (the town center) because they “just don’t go to the Cumbres area” (which, once again, is relatively close to the Hotel Zone). As we were approaching Cancun once again, the bus actually stopped to drop off several others at some parked vans waiting to take them back to their hotels, and we specifically heard Juan say that those vans were for the people whose hotels were “more difficult to get to, hence the specialized rides.” As this was happening, I myself got off the bus momentarily to ask Juan if he could just drop us off at our hotel directly (or just a little bit closer to it), since per Maps, it was just a 6-minute drive from the spot we were at at that moment. This was my 2nd attempt to explain that just a little bit more effort on their end would make things a heck of a lot easier for my husband and I to get home for the night, since it was already past 9:30pm at that point. But Juan kept insisting that it wasn’t possible for them and that they were just gonna drop us off at the Centro. Feeling disappointed, I got back on the bus only to waste another hour going on an unnecessary loop around the Hotel Zone, and ultimately being dropped off FURTHER away from our hotel than we had been when I asked Juan if they could make that simple accommodation for us. And then finally, to top it all off, as my husband and I were walking to an area where we could get a taxi, we see this same, now-empty travel bus going in the exact same direction we needed to get to that they had previously said was “too complicated” for them to do for us. Talk about rubbing salt in the wound. They can say whatever excuse they want to about this, but at the end, my husband and I were left feeling like this tour company didn’t have the customer’s best interests in mind. All they had to do was ask a couple more questions, have had a willing mind to listen, and we all probably could have come up with an easier solution. Perhaps we could have gotten off and ridden with those vans that were taking people to “complex hotel areas” before needlessly wasting an hour going through the entire hotel zone (once again mentioning, that at the time of the parked vans, we were just a 6-min drive to our hotel from that spot. Pretty REASONABLY close). Just a willingness to listen and help on Juan’s part would have saved all of these words on Trip Advisor. 😏😒 thanks for having my rant. And on one more note, I would highly suggest not having the customers pay to rent required life vests to swim the Cenotes. The cenote part is already a part of this trip that we already paid for, so it is annoying at best to have to pay an additional 40 pesos per person for a life jacket, when they are required to even swim at the cenotes. Thanks for Chichen Itza at least. That part was cool 😊😊

• Y5189otbeckym 18-Nov-2021

  We don't take tours very often. Almost never. But we wanted to go to Chichen Itza and were unsure how to go on our own so the concierge at our hotel in Cozumel recommended Cancun Bay Tours. So glad she did. We had a wonderful day, full of Mayan history and culture. Our tour guide was Mayan and was very entertaining. He was also our guide at Chichen Itza and was very knowledgable. Besides teaching us about the history there, he took pictures of us in front of several of the ruins. Very cool. The visit to the cenote was fun. It was beautiful! They really hustled to get us back to the ferry on time. Thanks!

• Milady C 09-Nov-2021

  Fue genial conocer Chichén Itza, el cenote y Valladolid, pero para mejorar no perder tiempo en la primer parada para adquirir souvenirs, el autobús muy completo, pastor y Raúl muy atentos y amables.

• Navigate625164 05-Nov-2021

  Amazing tour with stops in chichen Itzá, lunch buffet, cenote swim & Valladolid. Our tour guide Pastor and driver Miguel took great care of us all day. Pastor is so knowledgeable about Mayan culture. About 3 hour drive from our Cancún resort but totally worth the drive time. Would recommend 100%.

• Jorgecr9670zx 08-Oct-2021

  Acompañados por Juan y Tomas como guías y Jose como conductor; excelente experiencia, muy detalladas las explicaciones, la historia, etc, atentos y muy organizados con los tiempos en cada ligar; ninguna queja, todo fue estupendo.