Although the Colosseum is extremely interesting and well
worth the visit, unfortunately, this tour company was
terrible. First, 2 days before we left the tour company
told us that they needed to cancel our tour bc the Colosseum
was closed that day. It actually was not. After several
harried emails back and forth and stress while on our trip,
they kind of admitted that they were confused (but not
truly) and said that the Vatican tours were cancelled (must
have been due to the feast of Sts. Peter and Paul). We
almost did not go to our scheduled tour at 930 AM bc we
thought it was not happening. Luckily, our travel agent
contacted them and they stated the tour was a go. Our tour
was set to start at 9:30, our confirmation stated to be
there by 915. We arrived about 910. We were told to wait
and the guide would be with us shortly. The office was
quite crowded already and very hot inside. At 945 customers
started asking what was going on - we were told that the
guide was running late. At 10 we were told (after asking
only) that the guide was stuck in traffic. By 1015, when
the 930, 10 and 1030 tours were overflowing in the office,
someone asked what was happening, we were told another guide
was coming in and would take us. They only had 1 guide for
3 tours (930, 10 and 1030 about 50+ people.) The tour guide
gave us headphones and the amplifier, but did not speak into
them the entire walk tro the Colosseum, thru the entry
(getting tix, etc.) and to the main level), which would have
been helpful when there were so many people and she was very
tiny. Also, we had to go thru the line twice to get tix bc
we had no idea (she did not explain) tat we needed to get
tix from the window and then come meet her back out - we
just walked and followed the line.) We were not the only
ones, as well. Someone actually took her mic and talked
into to explain that bc they knew everyone was completely
confused. In addition, since she was so tiny and we had
such a large group, she should have had a FLAG.
Unfortunately, she said she did not need to use one. We
could not find which direction she was heading many
times!
The guide did explain some items, but she was trying to
make up for lost time - we actually did not get into the
Colosseum until 11 and our tour was supposed to begin at
930. She went so fast that no one on the large group could
see what she was pointing out. In addition, when she said
that this was an item that we needed to take a pic next to,
she gave
