Traveler Reviews

• Jessica_d 12-Jun-2023

  Two members of our party were ill so the other three of us had a private tour with Andre. He took us on a tour of the island, then the Crystal Caves, Aquarium and Zoo, and ended in Hamilton. Andre was very knowledgeable, personable, and generous with his time, never rushing us. He shared some personal information that gave us a better understanding of Bermudan life, and provided us, my husband, myself, and our granddaughter with a memorable experience for which we were very appreciative.

• Lynn_h 11-May-2023

  We actually did another tour, ALL around the island. Our guide was amazing. Third generation, extensive knowledge of the island & I can't wait to return!!! Perfect beginning to our vacation. Lynn

• Erez_s 04-May-2023

  Exploring the two major cities in Bermuda … although I signed up for another tour … they could not hold that tour so they offered me a refund or another tour and I really appreciated it. The flexibility was great

• Scott_d 13-Oct-2022

  Four of us bought the Crystal Caves, Aquarium and Ferry tour listed above, but were appalled to learn that the entrance fees for the cave and aquarium were not included in the price! Between us, we spent $680, and for that we got nothing more than a cab ride to each venue! Oh - and a ferry boat ticket, worth $5. At least that was included! Upon arriving at the caves, we were told there were no reservations under our names. Only after tracking down our driver, and getting him to phone you, did we learn that the reservations had been placed under someone's name from Viator. How were we to know that?? Don't you think that would be good information to tell your customers? By the time we figured all that out, we were told we were now too late for our cave tour. So, we gave up on the cave, and had the driver take us to the next stop - the aquarium, where we paid our own entrance fee. We were told we had 45 minutes to tour the aquarium, even though we had spent virtually no time at the caves. Then we found out that the fee we paid was also good for the zoo and museum co-located with the aquarium. Those would have been nice to see! But, with a mere 45 minutes we barely had time to see the aquarium alone. There sure should have been more time in the schedule for that! Even at that, we returned to the taxi late, and the driver barely made his next scheduled tour after dropping us off in downtown Hamilton. So, no cave tour, very little time at the aquarium, no time for the zoo or museum, and just enough time to have lunch in Hamilton before our scheduled ferry. No time for shopping, either! When I complained, I was told I should have read the fine print! We were totally ripped off! How the hell can you sell a cave and aquarium tour that doesn't include entrance to the cave and aquarium, and even if you paid for it yourself there wouldn't be adequate time to see them? We could have gotten a taxi on our own and gotten there for less than $15 apiece. Instead, we paid you $170 apiece and got nothing more for it! I will NEVER recommend Viator to anyone, and will never use you again myself! The only good in this is that our driver, Lionell, was extremely friendly and sympathetic to our situation. He did everything he could to turn a negative experience into something fun for us, which wasn't easy because he had four angry customers in his vehicle. He was also very knowledgeable and entertaining, and we tipped him well. You definitely owe him a debt of gratitude!

• Henryjbernard 12-Oct-2022

  On our trip to the caves our driver offered tit bits information about Bermuda. A lot of information had to be extracted from questions. The answers were direct with very little details. However, I enjoyed the visit to the Crystal Caves. A very informative and lively guide provided some history and facts to the group. I was particularly intrigued by the accidental discovery of the cave in 1905. The formation of the limestone structures from above (stalactites) and below (stalagmites) was a sight to enjoy. We also saw the outlet to the lake in the cave where the water meets the sea. The aquarium was ok. It was a delight to see the different marine life available. The zoo had very little animals. The highlight of the trip was definitely the cave. It was a little challenging for older folks to get into the caves, but once someone can walk a quarter mile, he or she can definitely handle this adventure. This tour was done via the Norwegian Cruise Line. At the end of the tour, we were brought to the town of Hamilton where we were allowed to explore on our own. The return trip to the ship we had to take a ferry after paying 4.50 for each passenger. The ferry ride was good.Wwe enjoyed a little sight-seeing along the way.

• Elindoo 19-Oct-2019

  Booked this and got picked up at the cruise dock as advertised. There were 6 of us, so almost $500 to go from the ship, to the caves, to the Aquarium and then dropped off in downtown Hamilton. Not sure how much taxi's are or private cars but to be packed into a 22 seat mini bus for that price seemed pretty bad. You still have to pay entrance fees to the cave and the aquarium. Driver was good and pointed out a few things along the way, caves were great, aquarium and zoo not bad.

• Dale H 19-Oct-2019

  We were met on the pier by the tour company as promised. The van ride to the Crystal Cave was fine but once we got there they had a 90 minute wait to enter. After the caves our driver took part of the group to the Aquarium and said he would be back for us. The driver left us stranded at the Aquarium! We had to find a city bus back to our ship. The bus was over packed thus the 1.30 hour ride was miserable. Bermuda is beautiful but buyer beware if you pur chase the trip from this provider!! Promised a full refund but has not materialized after 4 days.

• Catherine M 14-Sep-2019

  We booked this tour months in advance; get an email two weeks prior that is cancel; no excuse... just a statement to ask expedia for our $$ back. First they were paid for... second I had to cancel expedia myself to get our refund. third... I now have to look else where for another excursion with so little time. After much research I found out others have the same problem. I would like to thank Juanita Jones for the such short notice... very unprofessional and unfair to "we" the customer

• Kmontgomery1 12-Jul-2019

  I’ve been fortunate enough to travel to many wonderful aquariums and an amazing cave (Howe in NY) so I was a bit disappointed with the Crystal Caves and the Bermuda Aquarium. Certainly the tour guides and workers were friendly and there was definitely good things to see, but depending on other places you’ve visited, you may not be too impressed. The cave was small and had little variation in formations and structures of the cave. You simply walk downtown stairs and across the long dock and you’ve seen it all. The aquarium had a little bit more to see. I did enjoy seeing a lemur relatively closely and some great fish and flamingoes. But overall, especially for the price, the places were mediocre at best. As for the town of Hamilton- super pricey!

• Bonnie R 29-Jul-2018

  Great tour for the money. The cave was great. Interesting aquarium. Had to rush to get back to the ferry. Make sure of the ferry schedule and make sure your guide is aware of it