Traveler Reviews

• Valmir_n 15-Jun-2023

  I need a refund. I got to the meeting place 9:30 am and the guide was gone. I called them and they said that the bout was full and they could not take anybody else.

• David_w 31-May-2023

  This was a very frustrating excursion. We are frequent cruisers and have done this excursion with another company but decided to try on with Viator. When we tendered at Belize City, there was no one to show us where to go for the excursion. We talked to 3 different vendors of excursion trying to find the pickup point for this excursion. We finally found the shuttle bus and was driven to the dock. We were told this excursion started at 9am but we actually did not start boarding the shuttle boat until after 10am. During the entire wait, we watched the workers fuel up the boat and take on supplies - water, food, rum punch. There were no chairs to sit on while we waited for over an hour. We finally shuttled over to the small but beautiful island. After getting off the shuttle boat, we noticed there were no chairs or loungers anywhere on the beach. I went to the bar to request our free rum punch and was told there was a charge, so we did not get any rum punch. After spending several hours in the water we decided to get out. At that moment we noticed everyone going back to the shuttle boat. We did not see anyone calling out, making an announcement, or waving to get back on the boat. Keep in mind there is not cell phone service or internet on the island, so if the boat leaves you, you're screwed. The shuttle boat took us back to the docks and dropped us off. There were no instructions or guides to show you the way back to Belize City. You were on your own to walk and hopefully find the correct way back. In short, the island is beautiful and tranquil but the trip and company that provided the service was very disorganized and did not communicate well. We do not recommend this excursion with this company.

• Margaret_s 07-May-2023

  The tour left without us because the tenders were taking so long. The tour tickets did not give a meeting time. The response to my efforts to text, call and communicate via WhatsApp indicated my question asking what time we were meeting up on land was not understood. I was not given a refund from Viator as they directed me to the tour provider. When we went in person to the tour provider's "office" to request a refund the only person who could do that was gone despite our call ahead. The tour passed our tender as we approached the dock. There was another tender after us. My communications started at 7 am that morning. Had had a good experience with the Viator tour the day before but that was a walk off port.

• Andrea_z 10-Apr-2022

  A little bit of a late start. Headed out on small speed boat to the small island of Goffe Caye. Took food orders and prepared for snorkeling. Snorkeling was amazing!Our guide was Philippe. He was great. He would point out different fish. Our captain, can’t remember his name:(, was Awesome. They were all very kind, patient, informative. After snorkeling we had lunch and had some beach time. Great time! Beautiful island!

• Greenis82 02-Apr-2022

  Absolutely beautiful!! The guides are knowledgable and personable! The island is perfect! It is a coral reef, so be sure to wear your water shoes. The water is warm and inviting with the prettiest colors you will see! We stopped to witness sea cows and dolphins frolicing and learning. I would love to go back and camp on the beautiful island! IIs this an option? We snorkeled in the reef. Life long memory. Thank you for your hospitality. The pic i will post is waht i labelled as "The Portal to Paradise".

• Charles_c 26-Mar-2022

  Spectacular snorkeling, saw fish and sea creatures every second of the day. It will definitely be a place for another visit. Lobster were out of season, so that wasn’t available on the food menu, but other options were a great replacement.

• Lila_m 13-Mar-2022

  We sat and waited for departure to our excursion that was supposed to start at 9 until 11:00 or so. Boat ride was extremely Bumpy. Beach was so so at best. Had to Pay extra for chairs and food. Staff was great but cannot recommend this tour otherwise.

• Megan_r 25-Feb-2022

  Warning if you are less than a party of 6 they will cancel on you. There were 3 of us abs we had to wait on pier for over a hour before they day...its no one else was coming...by this time we missed out on any other snorkeling tour operators as all boats had left. Very disappointed. They need to specify that they will not take groups less than 6 on the booking description.

• Emele2013 12-Dec-2021

  Best memorable experience we have had in Belize city. Snorkeling, free rum punch and the idyllic island were all wonderful. I am not sure if we booked from this company though. We will do it again.

• Adamk316 21-Jan-2020

  not impressed with these guys at all. The info didn’t say what time the tour left, and I emailed them twice but they NEVER EVEN RESPONDED! I finally found out I had to be there at 8am, so I woke up super early- but we didn’t actually leave til 10. And I purchased a snorkeling and beach excursion, but they said the weather was too rough and we had to cancel it. Pretty sure that’s a lie because the weather was fine, and I had just gone on a similar snorkeling trip 2 days earlier in the same area. Also I read a review that they did the same thing 10 days earlier- claiming it was cuz they were “out of food and water.” So instead they offered me a river cruise and tour of Mayan ruins, knowing I would accept since I had nothing else to do. They built it up, saying we’d see lots of wildlife (monkeys, crocodiles, etc) on the river. Nope- no monkeys, and just a handful of others. I wouldn’t say I got ripped off, but I definitely would not have signed up for this, and wish I had made other plans.