House Of Waterford Crystal Guided Factory Tour

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Tour Information

Key Details

  • Mobile Voucher Accepted
  • Free Cancellation
  • Duration: 1 Hr
  • Language:
  • Departure Time :
    4/1/2019 - 10/31/2019Monday:09:00 AM - 04:15 PM Tuesday:09:00 AM - 04:15 PM Wednesday:09:00 AM - 04:15 PM Thursday:09:00 AM - 04:15 PM Friday:09:00 AM - 04:15 PM Saturday:09:00 AM - 04:15 PM Sunday:09.. read more
  • Departure Details :
    House of Waterford Crystal, 28 The Mall, Waterford, Ireland
  • Return Details :
    Returns to original departure point
  • Cancellation Policy :
    For a full refund, cancel at least 24 hours in advance of the start date of the experience. Tours booked using discount coupon codes will be non refundable.


The House of Waterford Crystal comprises of a manufacturing facility, visitor centre and retail outlet. Visitors can enjoy all aspects of the manufacturing process through the factory tour and learn about both historical and contemporary production techniques through direct interaction with the craftsmen and audiovisual materials. The manufacturing facility contains a brand new continuous melt tank furnace that uses leading edge technology to deliver molten crystal, for skilled master blowers to hand-shape and hand-blow into Waterford Crystals range of premium products. The retail centre represents the largest display of Waterford Crystal in the world.


  • Fully narrated tour
  • Ideal choice for families
  • Tour is wheelchair accessible
  • Choice of several departures throughout the day

Know More about this tour

At the House of waterford crystal, there is a manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products.

On the tour, guests visit the mould room where they witness mould making a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved.

While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of waterford crystal has for each and every piece that leaves the factory.

The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete.

On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is madein crystal, including a showcase on golf and sport, which is a major part of theinternational business at the House of waterford crystal.

The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns.

Theproduct range includes Waterford Crystal, House of waterford crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and thenew Waterford Crystal Jewellery Collection.

Waterford Crystal continues to provide some of the most prestigious trophies to the worlds great sporting events made at the facility, and some of these trophies are on display in the retail store.

The Crystal caf is open seven days a week, a daytime cafe, the Crystal Caf is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way.

The menu offers caf-style dining, incorporating scrumptious salads, soups, wraps, ciabattas and other healthy options, with fresh baking daily.


Guided Factory Tour

Opulent Retail Store




Additional Info

Confirmation will be received at time of booking

Children must be accompanied by an adult

Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is 1 per hour

Traveler Reviews

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  • 02-Sep-2019

    The hour tour was interesting and fascinating and the tour guide was very knowledgeable. The one distraction is the noise level with such a large group made hearing difficult. Still worth the time and cost. The special items made in crystal are amazing, many of which are displayed in their show room.

  • 26-Aug-2019

    Great tour guide of a beautiful process to make gorgeous art! Extremely talented craftsmen and woman.
    The 911 memorial is exquisite

  • 03-Jul-2019

    This tour gave a great overview of the history of Waterford Crystal and an in-depth look at how the crystal is made. You get quite up close to the different stages of manufacture. Some of the one-off pieces were stunning. Some great bargains in the sales room too. Highly recommend this tour to all ages.

  • 20-Jun-2018

    Definitely worth doing this tour. Were able to walk to factory from cruise ship!

  • 09-Apr-2018

    Our group loved the tour. Watching them form the glass and do cutting/engraving brought a new appreciation for that trade. Great product line with knowledgeable staff.

  • 17-Feb-2018

    Wonderful tour to see where crystal trophies are made. This was one of the highlights of our trip to Ireland

  • 05-Jan-2018

    One sight to see in Ireland is how crystal is made. Start with a delicious stop at the cafe where dessert portions are large and at a good price. The tour is very informative and takes you literally up close and personal through every step of the crystal making process. Of course handcrafted crystal is pricey and this is seen in the items for sale at the gift shop. Waterford City is beautiful.

  • 20-Nov-2017

    Well worth doing. The group tour includes too many guests about 25-30, but the tour is very popular. It gives one a fascinating inside look at the old craft. If you're a craftsman of any type, you will really enjoy watching these guys do their thing. Some really cool machinery as well. We loved all but the crushing crowd.

  • 17-Nov-2017

    this was a fantastic experience walking through the factory watching the workers as they blew, cut crystal and designed the pieces. A treasured memory. well worth visit. The tor guide was open to questions.

  • 12-Nov-2017

    Great tour- informative and hands on!!!

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