When we booked our tour via phone for 5/3/2019, we were
not told that our booking date was scheduled on a Chinese
Upon our arrival at our hotel in Shanghai we received a
call from Viator stating that a major part of the tour was
canceled due to the holiday and that all other guests had
re-booked to a following day. Because we only had that night
in Shanghai we agreed to take the river cruise part of the
tour, without the trolley ride in Shanghai. We were very
disappointed but our tour guide Tom Yu made up for the
missing part of our tour. He was wonderful in so many ways:
stayed by our side on the crowded river cruise, was very
informative about every sight we saw, answered all of our
questions, took us for a walk where we should have had the
trolley ride, had us picked up and taken back to our hotel,
did all of this and more even tho what would have been his
group tour turned out to be a private tour for just my
husband and me. His kindness, smiling attitude and amazing
knowledge made us feel comfortable and glad that we did not
cancel our tour. He deserves at least 5 stars for his
excellence as our tour guide!
We gave 4 stars only because Viator should have known in
advance that only half of the tour would be allowed on this
annual holiday in China.
Tom was the best!!