Traveler Reviews

• Charlotte_e 09-Oct-2022

  What a shambles, traffic was bad due to London marathon so roads were closed. However the bus still took us the same route. You would think they would have planned an alternative route knowing the London marathon was on to save having to turn the bus round in an extremely busy area. Had 2 boats cancel on us and was told we could pay to make our own way to Harrods if we didn’t want to wait another hour for a different boat. We had a show booked at 7pm so asked the tour guide if we would have enough time. He assured us that we would be at Harrods at 5.30pm latest. So we waited for the boat, been as that was what we’d paid for. We finally go to Harrods for 6.30pm which didn’t give us enough time to eat the afternoon tea we had paid for, we asked if we could come back the following day and was told no and we couldn’t have it boxed up either. So we had to leave and dash over to the theatre without going back to our hotel to get changed. This was a 50th birthday surprise treat and was a complete shambles. We paid £300 for this and was unable to enjoy part of it due to no fault of our own. We went the whole day without anything to eat due to the fact we were meant to be having afternoon tea. waste of money

• Mjjh72 24-Sep-2022

  This was a lovely way to spend a day & Cream Tea at Harrods was so decadent. Don't forget to visit the "basement" for all of your Harrod's merchandise but be ready for chaos lol

• U1018yxlouisel 11-Sep-2022

  great guide best of all worlds - bus tour with great local knowledge then cruise along the river thames - again with a great tour guide harrods cream tea was delicious

• Karmen_p 09-Jul-2022

  This was a fantastic tour and well worth the money. I added the tea at Harrods. The tour guide was extremely knowledgeable and pointed out all of the places to go and see, when to go and see, and how much to expect to pay to go and see. The guide gave us great tips on when and where to see the Changing of the Guards which is a top item on most to-do-in-London lists. We didn't have time to go into Buckingham Palace or the Tower of London, but we had a lot of time for good pics. This was a great overview of all of the things to do while you're in London. Get to the coach station early because I arrived at the 15 minutes early mark and was one of the last to get checked in which meant I didn't get a good seat at the top of the bus. After our bus tour we hopped on a boat and took a cruise down the Thames. Our guide was again fabulous with lots of humor and excellent knowledge of the sites along the route. The final destination was Harrod's where we had tea and scones. I felt very fancy and enjoyed the experience very much. The value for my money on this tour was above and beyond. It really psyched me up for my experience the next few days. I would recommend this to anyone and everyone.

• Marion_b 01-Jun-2022

  We booked this experience in mid-April for 30th May. It was a birthday gift for my daughter who lives in London. We travelled from Australia to celebrate with her. A week before we were informed we would not receive our Harrods cream tea as their was no availability. Having spoken with both Viator and the third party organiser of the tour it now appears Viator did not pass on our booking immediately as the Harrods reservations are placed in order of receipt. When I made a complaint to Viator I was clearly told it was not their mistake rather the third party provider. They offered me a partial refund which equates to less than 3 percent of what we paid. Shame on you Viator! You ruined my daughter’s surprise birthday gift and I personally find your ethics appalling. The third party provider could not have done more to help us on the day.

• Alessia_w 29-May-2022

  Our guide was as gentle as hilarious and interesting. We had a splendid afternoon, had the opportunity to get a good introduction of London’s spots, and the mixture of the activities make the afternoon active and pleasant, thank you

• Stacy_h 24-Feb-2022

  I would not suggest booking a tour with Viator as you have little recourse if something goes wrong. There was an accident on our way to the tour (we left an hour early to go 3 miles) and we were 4 minutes late. Therefore, the tour left without us. If it had been possible, I would have called and let them know we were running late, but there is no number listed to make a call. We were allowed very limited communication via the app, so we were not able to arrange a rendezvous point later. We also were charged for 4 people even though only 2 of us were in my party. In fairness, I was contacted via the app to confirm this number but since I received no notifications that I had a message nor did I receive an email or text, I was over charged. They did provide us with Tea at Harrods that was good. However, I would not recommend it. We received scones and Tea. There was no tea caddy or cakes like I presumed and the room and pastries were not as nice as other places. To be fair, the tour itself maybe lovely. I cannot say.

• Sue19502014 01-Mar-2020

  This was a Christmas present from my son & daughter in law. Despite the inclement weather Pepe our brilliant guide ensured we had all the information we needed and made the day very special. His knowledge is amazing !!!

• 756dereks 24-Jan-2020

  Visited the vintage buses, there for hours to realise it weren't a bus station, I will go again because I know what it is.

• Mollyg929 11-Jan-2020

  I would have rated this lower if I had not read the reviews, toppling my expectations. The tickets were a gift, so my hopes were quite high. In fact, the sound system on the bus is awful and I think a more attentive guide might have taken this into consideration and spoken more slowly and annunciated more clearly. Alan had good information and kept the group together while transferring transportation modes, but I did find his way of achieving this a bit harsh. Otherwise, not bad, but not great. Opportunities missed.