Traveler Reviews

• Julie E 15-Oct-2019

  Great service. Our guide was wonderful and very informative. I believe her name was Serena. Well worth the money.

• Dennis M 15-Jul-2019

  Good guide and tour, but the tour was suppose to include a visit to a power plant, the guide said later that is not part of the tour,disappointed

• Charles C 25-Jul-2018

  This tour was comprehensive with visits to the falls but also to other aspects of their formation and history. Ross, our guide, was outstanding knowledgeable and patient.

• Marissa G 26-Oct-2017

  The tour guide was great...she was knowledgeable and fun. The Cave of the Winds attraction was breath-taking. The Maid of the Mist boat ride was wonderful...yes we were up close to the Falls. The water was actually not as rocky as you would think. The thing I would change is the selection for a lunch stop...if you don't eat hamburgers, you are out of luck.

• Susan D 09-Oct-2017

  After unbelievably wonderful tours in Italy a few years ago, when visiting Niagara Falls we only considered booking through Viator. We didn't notice until confirming the reservation a few days before that the tour is actually run by another tour company. The tour was just okay. The guide for the most part was just a driver and organizer, provided only the minimum required dialogue, but answered most questions when asked. The points of interest were great. The area surrounding the American side was a big disappointment so we were happy we were staying on the Canadian side.

• Mary W 30-Sep-2017

  We had a great trip on this tour yesterday with Art.We only had one day here in Niagara and so feel that we were able to enjoy much more of what this area offers.despite heavy storms and hail during the four hours.we were able to hear some history of the area,visit the cave of winds go on the maid in the most have a snack lunch timenot includedand see some lovely views.thanks. Art. will add pictures when returned to uk.

• Elizabeth V 19-Sep-2017

  A group of friends from Iowa came with me to do the tour of the Falls. Eddie, the shuttle driver who picked us up at our hotel on Transit Rd. to the Sheraton to be picked up by David F. for the tour were both AWESOME!! Great history, info, laughs, etc the entire time. KUDOS to David F. and Eddie!!!! Highly recommend them both!!

• Bekki W 13-Sep-2017

  Great tour guide. He scheduled the tour that we would get to the most popular places early before the crowds so we did not have to wait in long lines. The boat trip was fun but wet and the rest of the tour was informative and enjoyable

• Patricia N 09-Sep-2017

  I really enjoyed our tour guide, Lori. She was very knowledgeable about the area and the history of the falls. She smoothly guided us through customs we were picked up on the Canadian side. She also led us to the Maid of the Mist boat and gave us tips as to where to stand on the boat. She gave us a lot of tips and hints for each stop on the tour...things that only a person who had been at the locations would have known. She was very precise with instructions and directions so everything was clear and easy to understand. When one couple was late getting back to the bus, she was not upset but waited patiently. My only disappointment with the tour was that we didn't visit the power plant. I'm not sure if we were on the exact tour that we reserved. The other minor flaw was the sign up process. I called Viator to ask questions and reserve the tour. Then I had to call Grayline the tour company to set up the hotel pickup. It was a couple of hours before they had the paperwork to be able to set up this part of the tour. In this day of electronics I would have expected that this would have been faster.

• Greg D 04-Sep-2017

  Had a great time. Our driver and guide Art was Awesome!! He knows the area and shared his knowledge with the whole group. Art is the man!!!! Sweet !!!