Traveler Reviews

• Lance W 24-Feb-2020

  Waiting for my upon my arrival, very friendly and helpful. Provided a delightful conversation on the way from Cancun airport to Playa del Carmen about how tourism was going in Mexico, a few tips on things to do and see. Jose’s English was excellent and even shared some of his experiences of traveling to the states.

• 13-Jan-2020

  Had to wait for pick up....then he parked so that it was a struggle for me with baggage to get to van....
  Also, thought it was a private transfer, but had to pick someone up at a hotel on the way?....other than that all went well....
  Also had to wait for transfer from Cancun airport to Puerto Juarez...don't think this company does many of these trips....especially from Puerto Juarez...as other transfers pick right up where people are waiting instead of having to park the van.

• Nancy N 22-Nov-2019

  Our family followed the directions sent: "...upon arrival continue to the airport exit where you will be assisted by a professional team wearing our official uniform: a Bright Green shirt with beige pants with Cancun Vacation Experts logo on the front." NO ONE was there dressed in this uniform. We waited 1 1/5 hours and after talking to 9 different uniformed agencies in the pick up area who so graciously made phone calls to the number listed (998-251-9231) with NO results - we finally took a shared ride to our hotel. NOT TRUSTING this agency to get us back to the airport for our return trip, we hired Amstar for a private ride to catch our return flight. Will NEVER go through Viator again. Also, we booked through Viator a sailing trip. NO ONE contacted us at the hotel for pick-up time. The kind hotel concierge, after several phone calls and messages and 2 days, finally got us the information we needed - -pick up was at 11:30! (The Viator tour paper said 12:30, so we would have missed our transport for this sailing trip!)

• Eric M 15-Nov-2019

  They were there when I landed as planned. Super polite and enthusiastic greeter and driver. I use this service every time on my annual trips to Mexico and they never disappoint. I HIGHLY recommend to everyone, especially first time travellers.

• Deb A 14-Oct-2019

  We were told there would be someone waiting with a sign. When we arrived and headed out to transportation area, no one was there. The people directed us to 4 different numbered areas and when we finally found the right one, we waited for over 10 mins for shuttle to arrive. We had our 80 yr old mother with us. We could’ve left quicker if we had just taken a different shuttle company that was there waiting.

• Julie J 16-Jul-2019

  On time and easy to find with their bright green shirts in the sea of drivers. Got us out of the crowded airport fast and even had cold beer for the 1 hour drive!!

• Steven H 03-Jul-2019

  What can I say? Waited 30 minutes for transportation from the airport and 15 minutes to the airport. Maybe a little picky about 15 minutes late but I was untrusting after the long wait on the first leg.

• Weilin Z 13-May-2019

  Very punctual pick-up service. The staff will confirm with you on every detail when you were met at the airport. Even our retrun flight departed at 6 am and we have to set the pick-up at 3 am, the driver appeared very punctually. Very satisfied.

• Melissa C 11-Jul-2018

  Jorge Rivas was an excellent driver! He took care of me and my family from and to the airport. A representative was exactly where I was told he would be and was easy to identify. Very prompt service and we were even provided beverages upon pick up. I highly recommend this company and we would definitely book again!

• Erica K 20-Jun-2018

  Very Prompt and the drivers were really friendly.